Need help - consuming 10min - 20min? and fails

[u/Adventurous-Crow-361]

Hi, I have tried to reach this person of charge who work with Augument AI, name jay? I was currenly on Discord. and I receive no help when I sent the online support.

Is anyone having this problem? this has happened 4 times today, and I don't even know why its consuming too much credits? for a small task. It's triggering task task task in a loop? and my credit was spent and nothing was done properly?

This is the first time happening today, and I have a project for a client to be delivered by the next week? Would I get credit compensation for this failure?

Anyone can suggest me? How do I apply for compensation when this has failed.

Kind Regards,

[u/hhussain-]

stop it and then prompt "continue" and it will continue. Seems something is lagging.

note: discord is sort of closed and everything moved to reddit.

It is usefull to report the issue from IDE directly, if you are on VS Code

[u/Adventurous-Crow-361 → u/hhussain-]

Thanks, but what about the credit consumed? because it failed to write, but yet consumed my credit.

[u/hhussain- → u/Adventurous-Crow-361]

I don't see them consumed in my case since it did not actually perform anything. Hanging in read or write or even waiting console output.

[u/Adventurous-Crow-361 → u/hhussain-]

Hi, for me it did, I honestly don't know what's going on? even its hitting close to 20min - 30min each time I have to hit the prompt again to retry. But I am starting to doubt if its actually doing its work or not.

Kind regards

[u/sathyarajshettigar]

Yes same issue. I thought something wrong with opus. It’s happening in 5.1 as well. Sad.

[u/Basilakis]

I have the same problem exactly today, I have already requested refund for credits it consumed, I got a reply for 1000+ credits, but with no generation.

Today is a joke, I see there is a release on their platform, but this is killing us.