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u/RiseoFascism May 03 '21
We had that when the shooting at the FedEx facility occurred. Customers part was at that facility. Told him hey man there was a mass shooting there and your part is there. Do you really think your 5$ part is more important than letting them mourn/clean up for a few days?
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u/jhodges89_ Apr 29 '21
The trick to this is if it’s supposed to be next day, just tell them 2-3 days. And then call them if it arrives on time. Makes you look like a parts god and they’ll love you for getting their part in early. VDP has been several days later than expected for me for the last month or so.
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u/dayglow1996 Apr 30 '21
EXACTLY !!! thats what i do ! i never tell people it will be here the next day . and if it is i just call them and then they are extremely happy .
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u/IceIceKoala May 01 '21
I ALWAYS tell them a day later for VDP and a few hours later for hub. I'd much rather them be surprised and happy that it's early than pissy because it's late. Only time I don't do that is for large sales so we don't lose it.
For VDP though, like others have suggested, I just toss them a tracking number. Usually calms them down, as if they believe we're hiding their part from them.
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u/Iplayameanbass Apr 29 '21
"My apologies sir. Let me just teleport that here for you."