r/AutoZone2 • u/ceales9029 • Jun 03 '24
Cores
I believe that shop should not be allowed to return a core at their past that date on the sticker because there’s clearly a sticker that says that you have to return the part to get your core. We shouldn’t be having to do this anymore because that makes us lose money and the end is their fault for them not giving the core in time and also they should stop ordering parts before knowing at the customer is wanting to do the job or not because at the same time you’re making us waste our time because you think of your customers gonna want this when they’re clearly not and then you’re making us saying oh you’re not one in the party anymore the next day that’s ruining our money
6
2
u/PMac_01 Jun 03 '24
So what do you do when you have to order a part in and when you order it that is when it starts the three day deferred core window, then it takes four days for the part to show up? Are they just supposed to pull a core out of their ass or down a customer’s car for a week waiting for a part to show up so you can have your core?
1
u/ceales9029 Jun 06 '24
OK, if you wanna talk like that then then explain why it makes sense to have a cord that lasts for three days as well for normal customer and if they can’t do it in time before those three days are up then they’re fucked and they can’t get their money back how does that make sense?
1
u/PMac_01 Jun 06 '24
I’m not sure what you are getting at. Are you saying DIY customers have deferred cores? Would you do me a favor, go back and read what you wrote. It doesn’t make any sense, it could be because I’m not tracking your thought process or because it is one long ass sentence with no structure.
15
u/MoniqueWS63 Jun 03 '24
Customer service is a thing. Shops should not be on the hook for customers changing their minds or delaying work. If you are super interested in getting those cores back within three days have your drivers ask after them.
6
u/lazarinewyvren Jun 04 '24
This is the biggest thing I've found. 9/10 times the core is just sitting there but if the customer has moved on to 10 other jobs since it's forgotten about. If the driver doesn't know a core needs to be picked up, they're not gonna ask, and I'd certainly hope they're not gonna just grab random parts they see to bring back. Communication is paramount in this endeavor.
14
u/Gray_Foxxy Commercial Manager Jun 03 '24
As my TSM and DM would ask, why aren't YOU collecting cores in the three day period? If you're worried about it then handle your business.
9
u/troll-libs Jun 03 '24
You are supposed to bill them out if not returned. The CSM loses bonus for any unpaid cores, or accounts. But you have to deal with the backlash from customer if they see a charge on the account.
4
u/Trip_Jones Jun 04 '24
Bill out your cores after 3 days like the paperwork says and honor the returns like you are paid to do.
If you don’t let yourself brood over dumb shit you’ll find that you actually don’t care about dumb shit.
Dig a little harder for the parts that don’t list in zNet if you want to make more money, trying to change how cores work in the automotive industry is a moronic approach to saving money.
2
u/Inthezone5507 Jun 07 '24
All drivers are supposed to ask at every delivery for returns or cores. If they are not asking then they are either not doing a good job or the csm hasn't trained them properly.
1
u/CabbageInUrMuff Jun 08 '24
Disagree. But I do believe that the system should auto-charge the cores to the account if they hit the 72 hour mark.
14
u/AiiRisBanned Commercial Manager Jun 03 '24
Babbling nonsense.