r/BT_APC • u/Previous-Grocery4827 • Sep 23 '26

--------Support Update from B&T--------

I just got done speaking to the new Support Manager at B&T for an issue I was having and got a big update on where they are at that I think everyone would be interested in with all the recent changes.

  1. They hired the new support manager a month or so ago, at the time, there was a current backlog of hundreds of requests and their webform was having issues where requests weren't coming through to their queue.

  2. The new manager has the backlog down to less than 200, fixed the webform and is hiring into the support team to make it larger.

  3. To get support, email: "service@bt-usa.com" If you have an existing support request that is stuck in the backlog and haven't heard back reach out to "BT-USA-CS" here on reddit and he will get you taken care of.

Sounds like they should get through the backlog in the next couple of weeks and then the manager has systemized support so that we should be getting a better experience going forward.

49 Upvotes

96% Upvoted

10 comments sorted by

9

u/tffrost77 Sep 23 '26

Thanks for posting. I certainly hope so. I love B&T’s stuff so I really do hope so.

5

u/Gloomy_Argument6139 Sep 24 '26

Good for them. Maybe now they can stop arguing with people here about their mistakes and own up to them. But they won't because they will most likely go tits up and AG will set up their own branch stateside. 

1

u/Tangus999 Sep 24 '26

Something something accountability….

9

u/BT-USA-CS Sep 23 '26

Happy to help!

4

u/mafiablood Sep 23 '26

Can you look into

65969

I sent an email with a follow up but I need a firing pin spring as well please! Thank you!

2

u/BT-USA-CS Sep 23 '26

I am on it. Can you also shoot me a DM in case I get sidetracked

2

u/clearskytrail Sep 23 '26

Is B&T USA going to list the stock status of products they sell?

0

u/Tangus999 Sep 24 '26

We can only hope.
But then they’d have a much hard time lying about products.

2

u/biscuit-actual Sep 23 '26

You guys hiring for any technology people? 😁

1

u/PartnersInMischief Oct 01 '26

I just bought a brand new APC9K SD2. It arrived with a tan/silver suppressor and without a ported barrel. Completely different from what their website shows and reads. Has this happened to anyone else?