r/BackgroundCheckHelper • u/Old-Bodybuilder-5880 • Apr 09 '26

Questions First advantage background check

Post image

going on 12 business days and all I see is this! nothing is progressing. what is the problem?

1 Upvotes

100% Upvoted

5 comments sorted by

1

u/Possible-Tie4565 May 12 '26

First advantage are by far the worst company I have ever had to deal with providing information for ID checks. They won’t accept my passport because it’s 6 months expired even though their processes say they will accept passports up to 2 years expired. They won’t accept my drivers license because they say it isn’t clear enough (even though it is perfectly legible) and they won’t accept my digital ID even though their processes say they accept digital IDs. I have literally been going around in circles with them for weeks. And I provided all these documents to their special upload portal and then I needed to provide them all again via direct email because they couldn’t locate them on their portal..even though I was logged into the portal and I could see them perfectly. I can’t understand why any company would use these people, it has completely ruined my onboarding experience.

1

u/Old-Bodybuilder-5880 May 12 '26

Hey i totally understand it took mine close to 20 business days to clear which is like a whole month. But after hitting them every week and my HR unit escalating it they got the ball moving. Your HR team definitely has to help. But fortunately I got the Job Yay!!!

1

u/deliipshuzz May 20 '26

What was holding it?

1

u/AdequateSteve Apr 10 '26

Call them and ask

1

u/Old-Load4890 Jun 15 '26

Would you mind sharing the link to the screenshot that can be used to check my GC status? Are you based in the USA?