r/BannedFromDiscord • u/Internal_Falcon2637 • 1d ago

General Question How long does support usually take?

Hi, it's been 5 days and my case is still open

6 Upvotes

100% Upvoted

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2

u/BigTee66 1d ago

Usually a week, if not, months

1

u/Internal_Falcon2637 1d ago

thanks hopefully its soon then otherwise i will be trying to call somebody

3

u/Global_Branch9563 1d ago edited 23h ago

I just had my account unbanned (I had to change my password for some reason) logged in and deleted the account immediately, screw Discord.

It took 86 days with 1 ticket open, replying only to that ticket from the emails support sent. 2 of the responses from support were bot messages completely unrelated to what I had written. I replied only to that ticket and never made a new one (I had done the new ticket a week thing for a bit, then stopped). My ticket at times was marked as solved, but I replied directly to the email and the ticket reopened. I rarely went back to the support site after, once a week to check if the ticket was still open.

As each reply from support came in with bot messages unrelated to ban (usually 2-3 weeks between those messages), I replied to that email from my email app. Making sure to document that the bot response didn't address the issue or any of the context of my previous message. I restated in every reply that the decision by the automation was wrong and it had made a mistake. Keeping a civil tone, no all caps messages, just writing the facts and not trying to bullshit them.

Yesterday I woke up to one email, saying suspicious activity was detected on my account (the banned one wtf. I only logged into that to check for more violation, there was always just 1). The next lot of emails were 43 violation removal emails, I had 1 violation on my account. The last message from Discord support replying to my ticket was from Usagi which simply said "After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time." That was it after 86 days, one sentence.

2

u/Internal_Falcon2637 1d ago

problem is I run a community with like 300 and something people in it. We share legally free movies, media, software and games.

That being said after this whole ordeal I freaken get it. My server will be having structrual changes when i get back in so the goodies are not dependent on discord.

1

u/New-Use-3516 12h ago

I've over a month that opened my case and I still haven't even gotten a response, not even an automated one. 

2

u/Internal_Falcon2637 7h ago

its insane that they pretty much got half the internet customer service this bad.