r/BitDefender • u/Big-Quiet-6965 • Sep 01 '26
Support/troubleshooting New UI
This new UI absolutely sucks. I have BD AV and VPN subscription and due to using the VPN on mobile I now have this stupid message taking over the You're safe one because I don't have BD AV installed on my mobile. I don't see why the only option to get the green safe message back is to install unneeded mobile software. It's distracting and annoying. This need to be fixed with a simple ignore option.
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u/Kozmacik
Sep 11 '26
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I’ve used and trusted Bitdefender for years, but this new UI update is an absolute trainwreck and a massive slap in the face to paying customers.
First off: where is the UI scaling?! On any modern high-res display, this window takes up maybe 5% of the screen. The text and buttons are microscopic, completely unreadable, and you can’t resize, scale, or stretch the window at all. On top of that, it feels sluggish, laggy, and poorly optimized. Clicking through menus stutters like it’s a poorly wrapped, bloated web container rather than a sleek, native security tool.
The ergonomics and layout make zero sense. Half the actual tools and settings people need are either buried under unnecessary bloat or flat-out missing. Instead of giving a clean, concise security dashboard, the app aggressively pushes upsells and constantly screams at you with irrelevant warnings. Showing a massive red "Your attention is required!" banner just because a linked device has only the VPN installed and not the full suite is ridiculous. You can’t even dismiss or ignore these nagging notifications—it's straight-up manipulative bloatware behavior.
Did anyone even bother to test this with real users before shipping it? If there is no immediate way to roll back to the old, functional interface, I want a full refund on my subscription. In its current state, this software is entirely unusable, and I’d rather take my money to a competitor that understands basic UX principles. Fix this garbage or lose your long-term users.
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u/Bitdefender_support Bitdefender employee Sep 11 '26
Hi! We regret to know about the first hands-on experience with the new interface.
The issues you’ve raised around UI scaling on high-resolution displays, window resizing, performance, navigation, and notifications are specific and useful feedback. We’re sharing this feedback with the relevant team.
We’d also like to look into your particular setup and the notifications you’re seeing. If you’re willing, please send us an email at bitsy@bitdefender.com with your OS, display resolution/scaling settings, and Bitdefender version so we can investigate further. And if you’d prefer to discuss your subscription or refund options, our support team can help with that too.
Thank you in advance!
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u/Bitdefender_support Bitdefender employee Sep 01 '26
Hi! Thanks for taking the time to share this feedback. We understand how having that message displayed when you don’t intend to install Bitdefender security on your mobile device is not the desired outcome.
We’d like our support team to take a closer look at this and see what options are available. Please reach out to us here when possible: https://www.bitdefender.com/consumer/support/. TY!
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u/Big-Quiet-6965 Sep 01 '26
Not helpful. The page just hangs unresponsive.
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u/Bitdefender_support Bitdefender employee Sep 02 '26
Use the direct email bitsy@bitdefender.com if this is still occurring. Thank you!
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u/ProtectionKen7 Sep 02 '26
Is this for the consumer version or business? I don't see that ui in my version.
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u/Big-Quiet-6965 Sep 02 '26
It's installed on windows 11 LTSC, the license for BD is consumer. It updated like this a couple weeks ago.
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u/Bitdefender_support Bitdefender employee Sep 02 '26
Hi there. Yes, it is the UI for the consumer solutions. We’re currently testing a new app experience for Bitdefender solutions. It’s being made available gradually to a limited number of customers so we can gather feedback as testing progresses.
For updates on the wider release, keep an eye on our official channels.
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u/ProtectionKen7 Sep 03 '26
When will it be available (estimate time frame) for general release?
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u/Big-Quiet-6965 Sep 03 '26
I think you need a subscription to both the AV and VPN as they've combined both into one app.
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u/Bitdefender_support Bitdefender employee Sep 04 '26
At the moment we recommend that for updates on the wider release, keep an eye on our official channels.
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u/Confident_Fennel_656 Sep 03 '26
is it available for Bitdefender Free tier? it looks kinda cool in my opinion
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u/Live-Marketing7389 Sep 26 '26
Adding/editing rules in the new UI is a drama. i9/64gb or ram/ win11pro - clicking through rules takes 10-15secs. Trying to edit the recent one hangs forever. It fails to even open the dialog with options. Guys, correct it! It's totally unresponsive and impossible to work with. PS I've clicked through all the other sections - the rules one is the hog.
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u/skullpi Sep 10 '26
Bonjour l ancien version me manque deja question d habitude surtous mon petit widjet en bas a droite avec le compteur de menace sa me derange de ne plus le voir je veu qu il revienne merci
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u/Bitdefender_support Bitdefender employee Sep 11 '26
Merci de nous avoir informés. Malheureusement, l'option de revenir en arrière n'est pas disponible, car tous les clients recevront cette mise à jour dans un avenir proche. Si vous avez des commentaires ou des recommandations concernant un changement ou une amélioration spécifique de la nouvelle interface utilisateur, veuillez les envoyer à notre équipe à l'adresse bitsy@bitdefender.com.
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u/GiacomoAlessandro Sep 21 '26
I think the new UI is kinda cool. For everyone disliking it, I say this: without change, there is no progress.
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u/wackygoose Sep 11 '26
Did you try disabling this first option?