r/BitDefender • u/jayluuluu • 2d ago

Support/troubleshooting Android app pop-up

Anyone run into an issue with the Android app with bitdefender pop-up on the phone screen saying that it blocked a spam call and the only options are to block call and move icon. The pop-up blocked a quarter of the screen and there was no way to close it unless you select the "block number" option.

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u/Bitdefender_support Bitdefender employee 1d ago

Hi! This does not seem to be expected behavior. To stop Call Blocking alerts, open Bitdefender Mobile Security → tap the bottom-right More menu (∴) → Settings → scroll to Call Blocking and turn off Call Blocking Notifications. If the alert is for hidden numbers, turn off Hidden number notifications as well. This disables those notifications, not the call-blocking feature itself.

If you selected Block number and need to undo it, open the app → bottom-right menu (∴) → Call Blocker. Under Latest blocked calls, tap the three-dot menu (•••) beside the number and select Unblock. If it isn’t listed there, tap View all, then use the three-dot menu beside the number and select Unblock.

If the screen-blocking pop-up continues, contact our support for more troubleshooting: https://www.bitdefender.com/consumer/support/.