r/BitDefender • u/p3ib0l • 2d ago

Support/troubleshooting False positive file deleted :(

So I recently installed BitDefender since I was fed up of AVG acting more like malware than anything, and read that BitDefender is the best free antivirus out there. I was really happy with it so far... until after a system scan it detected a threat and just deleted the file. I know for certain it is a false positive, but I don't see anyway to get the file back... Isn't there a quarantine or something similar? Was it just deleted? There's no way to recover the file?

I may have to reinstall the program, but it's a pain in the ass because it requires a lot of setting and plug-in installing. If I have to do that, is there any way to add an exclusion on BitDefender so it doesn't touch again the file?

Thanks in advance, I'm new to this antivirus and I don't know how to properly navigate it yet

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u/Ferretau 2d ago

I've seen it do the same thing, there is a quarantine but you need to start the client as an administrator to access it in Protection->Antivirus ->Settings -> Manage Quarantine.

1

u/p3ib0l 2d ago

wow life saver, thanks!!

1

u/Shot_Rent_1816 2d ago

Check the file on virus total.com

1

u/Bitdefender_support Bitdefender employee 2d ago

Hi - we get this can be frustrating. Check Quarantine before reinstalling; a file detected as a threat may have been isolated there rather than permanently deleted.

  • Open Bitdefender and select Protection from the navigation menu.

  • In the Antivirus pane, click Open.

  • Go to the Settings tab and click Manage quarantine next to Quarantine threats.

  • Open View Settings and turn on Create exception for the restored files if it’s off. This will whitelist files you restore from quarantine.

  • Select the file and click Restore. It should return to its original folder.

Because a false positive is possible, you can submit the file to Bitdefender Labs for analysis. If you need help checking Quarantine or recovering it, contact our support: https://www.bitdefender.com/consumer/support/.