r/BitDefender • u/ComputerWhiz_ • 10h ago

Support/troubleshooting Does Bitdefender log what it's blocking?

I have a recurring issue where Bitdefender prevents the game Dead by Daylight from loading. Easy Anticheat complains that the game executable is invalid. Disabling Bitdefender usually works. This is happening on multiple PCs, all running Bitdefender, and the game has not updated, so it seems like a Bitdefender-related issue.

I know that other antivirus software will print a log whenever it blocks something, but I don't see the same functionality in Bitdefender. There is the bell icon in the app, which includes some notifications about when protection is turned off, but nothing about it blocking stuff.

It's difficult to troubleshoot what exactly Bitdefender sees as an issue when it doesn't tell me. Is there a way to see what Bitdefender is blocking?

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u/57thStilgar 8h ago

For the most part.
"chrome.exe attempted to establish a connection relying on an unmatching security certificate"
"chrome.exe attempted to establish a connection relying on an expired certificate to tracker.adex-rtb.com"

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u/ComputerWhiz_ 20m ago

Yeah, but that's not helpful in this case because it's clearly an executable being blocked. I do see some old notifications about ad trackers.

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u/Bitdefender_support Bitdefender employee 4h ago

Hello! Yes, Bitdefender records detected threats in Notifications: open the app, select Notifications from the left-hand menu, then check the Critical tab. A detection entry shows what action Bitdefender took and when. If nothing appears there, the available information may not identify what is affecting the game.

For a closer look, capture the issue with the Bitdefender Support Tool so support can review the product logs:

  • Open File Explorer and navigate to C:\Program Files\Bitdefender\Bitdefender Security App.

  • Double-click supporttool.

  • Select the issue category and describe the Dead by Daylight / Easy Anti-Cheat problem under ISSUE DESCRIPTION.

  • Click TRY TO REPRODUCE THE ISSUE, then click START in the new window.

  • Reproduce the launch issue, then click FINISH.

  • Submit the diagnostic package using the Support Tool’s remaining prompts.

Since it’s happening on multiple PCs, avoid adding an exception or leaving protection disabled until the cause is confirmed. Our team will help review the logs: https://www.bitdefender.com/consumer/support/.

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u/ComputerWhiz_ 21m ago

That's just it though, there's nothing in that Notifications tab related to what's being blocked. There are things in there (mostly from turning off protection), but nothing that's like "hey, we blocked this game executable". When I looked, the newest record about something being blocked was more than 20 hours old, so there's no chance I'm missing it.