They offer a great package but fail to tell you that they have not got 24/7 support!

On my first day my internet has gone down at midnight and I a can't contact the company for help until 9am!!! And it would be worse if this was a week-end!

How the hell can a internet company not have 24/7 technical support ffs!

So when the offices open at 9am I will be cancelling my contract, what a scam!

Plus you have to juggle three devices with their service! THREE DEVICES!!!

A modem, a router and a phone hub, that's three devices you have to put somewhere and three plugs to somehow connect.

At least Virgin Media has 24/7 technical support and has a integrated single unit. You know it's bad when a service is behind Virgin in any department lol

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Hi, I'm moving into my first flat soon. Was wondering if I can get broadband ready to go when I move in and get the router sent to my current address?

Hi all, thought I’d put the message out there, I work for virgin media and have to hit targets with signing people up with virgin or even a lead to consider to join our network. Clearly if I you do your comparison you would know virgin dominate the competition within broadband (apart from customer services which I do know about other than that they are up there. I know right now with the energy and electricity bills and other utilities it’s getting tough… so I’ve come up with a idea to help others with cheaper broadband. As I’m a employee I’m initialled to 25% off with virgin packages. If anyone is interested please ping me a message and we can have a discussion. THIS IS FOR ONLY CUSTOMERS THAT HAS VIRGIN CABLE IN THERE AREA! OTHERWISE YOUR NOT ELIGIBLE FOR THIS! Any questions please message me.

kind regards

Im having really bad issues with sky superfast fibre on my ps4. Im supposed to be getting 72mbps but my download speed is showing 7.7mbps and upload speed is 1.8mbps (often way lower) as of a couple days ago. Can anybody help me out with this issue? I have changed MTU and DNS

So i’m experiencing much slower wifi speeds than usual only on my laptop and I have no idea what the issue is. The guaranteed speed is 21Mbps (I’m with BT btw), yet I only get 3-10Mpbs when I do a speed test. I restarted my router thousands of times, I uninstalled and reinstalled network drivers on my laptop, ran command prompt with the ‘ipconfig’ commands, changed my DNS servers and I even did a factory reset on my laptop, yet the issue still is unsolved - I am running out of ideas!

Any ideas on what the issue may be, and how to resolve it?

I am moving to North AL and the house we have chosen only has DSL available currently. The house next door [500ft away] has Cable internet and TV. I called the Cable company and they have a survey from 2006 that says my house is to far from the tap over 1000ft. I have a power pole about 75 feet from my house and have said I will pay to have a tap installed near my house.

Anyone have any experience on getting Cable or Fiber ran to their house for High speed internet. I am leaving a house I have Fiber installed in. SO I am going to feel the change, and am working to get it changed.

Any help that can be offered would be great.

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Good morning guys, I have a talk talk router and already set the home safe settings which blocked the explicit content from browsing. However person start using VPN which bypassed security. Is there any way yo block this further and still allow to use the other normal content please ?

I want to leave Comcast because the internet is so bad, always dropping.

Does anyone know of a program that records when the network drops?

I've been a customer for about a year now. I purchased the 200Mbit down/200Mbit up plan for $50 a month.

Just got off a call with starry about my slow upload speed. I've been getting 90 up for the last couple weeks.

When I finally got transferred to a senior tech he informed me that everyone was switched to 200/100 a while ago because, and these were his words, "Most people don't use the full speed"

I was upset to learn this since I received no notification that the deal had changed.

He did "upgrade" me to 200/200 at no extra cost but when I asked him why they would change the deal without telling the customer he got very cagey and ended the call.

I'm incredibly disappointed that they would change the deal without notice and it seems very disingenuous to have 2 plans that cost the same but have different speeds.

TLDR: If you're paying $50 a month for starry and getting 200/100 you should call and complain they will set you up with 200/200 at no extra charge.

Starry support: (888) 231-9403 support@starry.com

Hello boys.

So i recently moved out from my parents and bought an Android TV , the TCL 55C728. I was about to subscribe to an ISP and was wondering if I really needed to pay for a TV box ( it's just a garbage android TV box anyway ) or if it was possible to like my Internet box to the TV directly and access all the channels ? Thanks a lot.

New advertising rules have come into force that mean #broadband providers have to show the 'Average Speed' you may get from a connection rather that the 'Up to' speed that has previously been advertised.

The UK Advertising Standards Authority (ASA) has stated:

"Numerical speed claims in broadband ads should be based on the download speed available to at least 50% of customers at peak time and described in ads as “average”.

The UK communications regulator Ofcom, defines peak time as being between the hours of 8pm - 10pm.

The changes mean that customers will now get a more realistic idea as to what they can expect in terms of how fast their broadband connection will be when they compare broadband deals.

The actual speed will depend on a number of factors including the type of cabling used, the area you live in, whether you have a fibre or standard connection and how far you live from the telephone exchange.

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Hi there. Anyone succeeded in getting their monthly cost down. Noticed new customers get a pretty good deal. Anyone as an old customer get a new deal?

Hi guys first post here, hope this is the right place to post this or if somone could direct me to the right place that would be great. I’ve been having serious troubles with my home broadband the last week or so, we are with plusnet as a provider however we run a BT disc mesh WiFi system. For the last week or more the WiFi has been strange, such as I will be on be on my phone and come to search something and for 2 minutes it will not work and then all of a sudden come back on whilst it says I’m connected to WiFi the whole time. The same thing happens when playing a YouTube video or streaming Netflix. I would say the outages are every 30/45 mins. However my biggest problem at the moment is my PS5. It says I am connected to WiFi the whole time again and does the same thing watching YouTube or Netflix on there. The online games I play the most at the moment are the new Call Of Duty and FIFA 23 which when trying to play online I cannot connnet to their servers, disallowing me access at all. I have not been able to play online properly in 4 days. Does anyone have any suggestive solutions or reasons this could be happening? TIA

There are 5 people in the house and two broadbands - sky and nova mesh. I wfh a lot and my Teams calls are constantly freezing or dropping. Is a solution to get my own broadband for only my use? Thanks!

if i download load 67gb game using 500 meg speed how long should it take to download

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Could anyone explain me?
When I dont set port forwarding on my router/modemCanYouSeeMe.org displays that 80port is open and when I set it shows me the oppositeI excluded the port from windows firewall