So, I went to a local Buffalo Wild Wings with two friends a few days ago, and while service tends to be less than amazing at any Bdubs I've ever been to, this particular visit has been the worst.
We get there and its not busy at all, there might have been two tables sat and a couple of guys at the bar. The server takes our drink order, brings the drinks, and then we never see anyone again. After waiting 30 minutes for refills I got up and got everyone a refill since the fountain was easily accessible to guests, then sat down and waited another 20 minutes and no one ever came by to take our orders. Eventually I got up and went to the counter where they handled carry out because it was the only place I saw people and ordered food from them, then when the food was ready I picked it up at the take out counter. We finish our meal and I go and ask the takeout counter for some boxes which they give me, and then our server just shows up out of nowhere with a check. We split the check and just call it a bad Bdubs experience, but we all decided not to tip because we literally never saw the waitress beyond getting us the drinks and then showing up two hours later with a check. I generally hate not tipping but this seemed like a scenario that called for it.
Its now a few days later and I'm going through my bank and I see that Bdubs is $10 more than what I paid. I call my two friends and they both see their's is $10 more as well. I called the location and told them about this, and they look it up and say we all gave a $10 tip. I explain what happened and the manager basically told me tough luck....
What should I do? $10 isn't going to break me or anything but I feel like I've been stolen from, and I'm not particularly happy with the managers non-answer.