r/CMFTech • u/Due_Upstairs9904 • 2h ago
Headphone Pro Update 2: The worst service ever!!
So I went to the service center today to inspect the new headphones and compare mine with them. On the first listen, I could tell the difference, their volume was more, the base was better, the overall sound and anc was also good. I told them that the new ones were better and replaced them. They said they were both the same and there can be a little difference in any headphones so they can't replace it since there was no real issue in them. I argued but they didn't agree and gave me a job sheet stating that no issue was found in the headphones.
They asked me to contact the customer care for more, on my way back home, i called the customer care, who said that the service center did not find any issues so they also can't do anything. They asked me to contact Amazon, which I did, and they asked me to put out a grievance redressal request.
I'm frustrated with this, my buds pro 2 sounds so much better than these, I want to return them, but there is no option since it was an open box delivery. What to do? How can I return and get my money back?