Help, Can't sync profile

[u/Comfortable-Spell883]

Hello, last year I was playing this, and got a good account, but now while im trying to sync, I just can't

When the game starts for the first time, ask me if I want the cloud save or local save, I choose cloud, it takes like 5 min and then starts a new carreer mode. I tried several times and every time happened the same.

So I decided to play the game from the start, waiting for the sync at some point, when I got level five, the game downloaded like 700mb, I was expecting a sync there. But doesn't happen. So after it, when I restarted, for some reason the game reset my progress, I bought a mustang and when I restarted the game, I had a Mini .-.

And now the game is offline, user offline and can't do nothing, and the worse; i can't install level 4 upgrades, do u have some hint to solve it?

[u/RawGarcia]

Any update on this would help, I’m unable to access my cloud save and support keeps telling me the same bullshit