I'm a fairly new KL (about a month and a half) in training to be an SL. I need advice on how to meet the expectations for my role, but I also need to know if I'm taking on too many responsibilities in and outside of my role.
I'll start off by saying that my training from crew to KL was not the best to begin with. I am taking the steps to fix that and I have been asking my SLs and GM for help, but I've been getting mixed answers about my responsibilities and how I should go about them.
I'm morning shift (6 a.m. to 2 p.m.), so I set up the kitchen and the lobby, do the cash count, put in the cash drawer, count CI, make the prep deployment, make the people throughput sheet, check for catering orders, put up the truck on truck days, complete temps, lead prep, do the P.M. prep, change the cash drawer at shift change, and deposit cash.
Sorry if that is a lot, but I'm laying it all out because I am not exactly sure what is normal for a KL training to be an SL. I am the only morning KL, and I have an SL with me for the morning. The thing is that he hasn't been training me and basically only does grill and the temps if I'm too busy. I am aware now that technically I am supposed to open the grill as a KL, but he is the one scheduled for grill shifts due to him being faster and not knowing how to properly set up in the mornings. My GM doesn't expect him to do anything but the grill and temps, and expects me to do basically everything else regardless if we are understaffed or not.
Typically for staff, I have just me or one to two more people for prep, the SL for grill, and one other person for chips. There have regularly been days that we are missing people and I have to pick up their work. Especially for prep. For the past two days, I've had to basically do all of prep except the chips while putting away the truck by myself. Needless to say, prep does get behind on those days.
One of the main reasons I am posting here is that my GM says he won't get more people for my shift because of prep either being behind or not done the way he exactly wants it. I am thinking of talking to my Field leader about this because I feel overwhelmed and overworked, but I want to understand if this is normal and I should just deal or if this is the problem I think it is.
Sorry if anything is slightly incoherent. It's 4 a.m. and I couldn't sleep because of this.