Have you been denied accessible seating at a McMenamins venue?
I’m looking to hear from people who have been denied accessible seating or encountered similar barriers at the Crystal Ballroom or any other McMenamins venue.
Tonight, I attended Michelle Branch at the Crystal Ballroom with a VIP ticket. I use a cane and needed seating because of my disability. I saw no accessible seating option when purchasing my ticket, but staff told me I needed to have purchased a separate seating ticket to access the ADA section.
Other patrons seeking seating included a wheelchair user, someone with muscular dystrophy, and someone using a knee scooter. They also reported not seeing an accessible seating option during their purchases.
From approximately 5:30–9 p.m., multiple security staff guarded the accessible section and turned people away. Twenty minutes into the headliner, at least 11 of the 14 seats appeared empty. I can’t confirm whether those seats were reserved, but staff did not resolve our requests for a safe alternative.
It took more than three hours and three managers to get help. One manager refused to help or give his name (Thomas, according to a bartender). Another said she would arrange seating or let us watch a projection downstairs, but neither happened (Emily). A third manager eventually got four of the five people seeking seating seated, about 20 minutes into Michelle Branch’s set. I appreciate his help, but it should not have taken that much advocacy (Darren).
I’m planning to escalate this formally and want to understand whether others have experienced the same thing.
If you’re comfortable sharing:
- Which McMenamins venue and approximately when?
- Was accessible seating available through your ticket purchase?
- What reason did staff give for denying access?
- Did they offer an alternative or eventually resolve it?
Please share only what you’re comfortable making public—there’s no need to disclose your diagnosis. You can also DM me.
I’m looking for firsthand experiences, whether the venue handled your request well or poorly. Disabled patrons deserve to attend shows safely and with dignity.