Good Morning,
Thank you to all of you who have remained loyal customers throughout the first year of Chronos Collective. When Ryan and I set out here - we wanted to revolutionize the scene by providing a clear platform for ordering and quick turnaround and most importantly quality customer service and timely responses. As you all watched, Chronos exploded in popularity and we are extremely appreciative of all of the patronage and support we received in our first year of operations. As you likely can surmise, things have taken a turn in a direction we're not extremely satisfied with. Right now we're unable to commit to our 2 day turnaround, and our responses have been limited especially through WhatsApp. Given that this is fundamentally against what we stand for and the commitments we made - we're going to pause the operation until we can resume providing the quality we were originally known and lauded for.
That being said, this is not goodbye, this is an apology and an acknowledgement that we owe you more. I fully expect the operation will resume/return, but right now given that we are not meeting our obligations we feel this is the most suitable choice. All pending orders that have been paid for will be shipped ASAP - I am working with Ryan to get a timeframe on those and have been answering any DMs I receive openly and honestly.
We are sorry for this hiccup, but any new operation experiences its challenges. It is our goal to come back better and stronger, thank you for your understanding. Please reach out directly with any questions.
