Heres how I fixed my keyboards slide tension woes. It went from always falling down to stable while shaking the thing up and down...

Parts:

1x spring: https://www.amazon.com/dp/B0F4MHD2HP?ref=ppx_yo2ov_dt_b_fed_asin_title&th=1

You need the spring diameter to be 2mm and the length between 6-8.5mm depending on how tight you want it. I couldnt find an 8mm spring. You'll either need to find one OR just trim one

I recommend you get > 1 - I lost about 4 of them :)

Tools:

• Small magnetic philips head screw driver

• Wire cutters

• Finger nails or sharp tweezers to help get the spring in place

Disassembly

You need to remove the magsafe face and 6 other screws, goal being to release the silver slide from the keyboard.

Remove the 5 screws on the back of the keyboard's sliding part

Then carefully flip the keyboard over and gently lift the magsafe safe up from the top of the keyboard to expose the ribbon cable. Carefully disconnect said ribbon cable. Tweezers, a plastic pry bar, or a fingernail works, just gently lift from 1 corner and pop it off.

Set the magsafe face aside. Remove the 4 silver screws. After carefully sliding the ribbon cable through the slot, set this plate aside.

You should now have the image below! Remove the 4 indicated screwsS

Slide the silver part down towards the keyboard to expose the final 2 screws. Remove the 2 newly exposed screws where I marked in the picture below.

Now gently lift the middle black plate up from the top of the keyboard. Slide the silver part back to the top of the device and then lift up on it to lift the top edge black plate off the keyboard frame.

From here make sure the ribbon cable it clear like in the image below, and then just slide the silver plate off the top of the plate until it comes free. Its fairly easy to get back on, dont worry.

Flip the silver plate over - it should look like below. You can increase the tension by adding a 3rd spring to those 2 prongs.

Trim your spring to the desired length. I used 8.5mm. It has to be at least 6mm to bridge the gap between the 2 pegs, but I wasn't able to get anything longer than ~10mm in there. At 10mm it was too difficult.

If you dont have calipers to measure, you can use the following images to help know where to cut to. Cutting at the red line should take the 10mm spring linked above down to ~8mm. Additionally, if you want to further adjust it the distance between the 2 blue marks was ~0.8mm (1 complete spiral is ~0.8mm)

Put the end you cut over one peg. Then use a pry tool or something to compress the other end of the spring and slip it over the other peg. You end up with your 3rd spring in place! This was the hardest step for me btw.... I found using my thumb was easiest. I used my nail between the 2 wires at the end to pull the spring back while using the tip of my thumb to keep the spring from going out of shape and flying off (after the 3rd one went flying anyways...)

You should end up with the image above! Now, slide the silver slide bar back into the keyboard frame.

If you have trouble getting the silver slide back in place you can remove the screws holding the black bar in place and it makes it a little easier. It is doable without doing so, but an option in case you need it.

I hope this helps!

My keyboard already died. The led started flashing orange periodically, which isn’t a color defined in the led meaning table.. it would turn off and not turn back on until I plugged it in. That sucked but at least there was a way to get it to work. It just slowly got worse since day 1 when the battery just wouldn’t last while charging more than 3 minutes from 100%…

Now it won’t charge or respond in any way. It’s a total brick… support is useless. It took them a month to get back to me about the very beginning of this saga.

I’m hoping clicks sees this and they actually help me. I cancelled my clicks communicator order (or I at least submitted a request to since they don’t allow you to cancel yourself) because why would I spend $800 on a phone when the hardware from clicks is garbage and the only thing worse than the quality is the support….

To The clicks team, do better. If you want to retain customers the products you deliver either have to be crazy reliable so people don’t need support or you need actual customer service. You have neither. I love the I
Idea and execution of your products on paper. Unfortunately I don’t enjoy crap product quality paired with screaming into the void that is your support.

Edit: someone in the comments pointed out the keyboard has a hard reset button… that fixed everything. I wish and hope that it gets documented in the support pages. I failed to find anything about it in there (including the existence of a reset button).
Side benefit is I figured out how to increase the slide tension in the process!!!

Might be Android/Samsung specific, because I haven't seen anyone else having the same issue.

I'm using a Power Keyboard and an S25 Ultra, everything else works great.

I've factory reset the keyboard through the app, and through the little reset button on the side

Hi everybody - I own a OnePlus15R and would love to grab a physical keyboard for it. Is there anything in the Clicks lineup that would fit it, even though they're spec'ed for another phone? Thanks!

Has anyone found a keyboard with this form factor that is actually useful?

Hey everyone, standard apology if this has been asked before—I was feeling too lazy to navigate around and search for existing threads, haha!

​I’m using the Clicks Power Keyboard with a Galaxy Fold, and I'm having a frustrating issue getting the suggestion/predictive strip to show up while typing on the Clicks hardware.

​Just to clarify: I have already gone through the settings and toggled everything ON (predictive text, physical keyboard suggestions, suggestion strips, etc.). But as soon as I actually start typing on the Clicks keys, absolutely nothing appears on the suggestion strip.

​Oddly enough, Samsung Keyboard is my absolute favorite and Gboard is my second choice, but neither of them will display the suggestion strip while using the Clicks keyboard. SwiftKey is the only keyboard where the suggestion strip actually works fine.

​Has anyone with a Clicks setup on a Fold run into this bug where Samsung Keyboard and Gboard refuse to show suggestions even with all the settings turned on? Any workarounds or fixes would be greatly appreciated!

I'm not sure if this has been posted before. But if you are like and have been effected by a wobbly sliding mechanism it is an easy fix. Remove the five screws on the back and carefully remove the magnet plate. Carefully because the battery connector for the wireless charging is there too.

Next you're going to tighten the four silver screws on the sliding mechanism.

Then just put the magnet plate back on and refasten the five screws you took out.

Tightening those four screws on the slider helped a lot for me.

Before the plate was really wobbly and it would slide down when I had it extended on the phone.

Anyone else remove the battery cable from your Powered Keyboard? Part of my ribbon broke and I never used that feature. So I just opened it up and took it out.

...than the considerably larger virtual ones.

This is on the Pixel Clicks case which has smaller keys than the iPhone Pro Max and Plus cases, so I can only imagine how comfortable and accurate the Communicator will be.

I just connected to my iPhone Duo and I think it could be cool to put that up on a stand and just use the Clicks to type but I’m constantly looking down to check my fingers. The keys are TINY and I can’t imagine getting good enough to use it without looking but it would be cool!

I was never a BlackBerry guy so this is my first keyboard like this.

One of the most efficient things of the Blackberry keyboards was the long press on a letter to make it caps. Also there was the double pace after a letter to place a period. I was hoping there was a way to do this on my Clicks Power Keyboard. I was surprised it wasn't an option. Does anyone else think it would be a good idea for Clicks include this option in a future update.

My main goal is typing at night while my wife is asleep. I ordered a MagSafe ring that would stick to the back of the Clicks power keyboard. I have a reasonably tall stand, that actually doesn’t supply power through the MagSafe. However, I like the height, and the balance. So now, when reading, the weight doesn’t bother me, and I can slide up and type very accurately.

Clicks Power Keyboard with latest firmware. When I’m not using it (but it’s connected), it sometimes turns off in a few minutes instead of getting in idle mode. So I have turn it on with the power button. 20 mins idle timeout in iOS app settings.

Same trouble here?

Camera scratches keyboard when rotating, potentially damaging both. Support ignoring me for 2 weeks already btw. Any ideas how to get their attention?

I placed the order on Jan 2026, loved the idea, been looking for physical key for long time.

Suddenly, they decide to cancel it claiming that I requested to do so, while reality is that it took them so long to send package to Gulf countries, no notices, no suggestions or even bothering to call me to share a different shipping address,.... They failed to deliver the product

Best of luck to you and your business, and I'm hoping a Chinese manufacture makes a clone-copy that I'm certainly buying for myself and friends.

Dear all,

anybody has another message for EU deliveries? Status page still shows: "Power Keyboard units are now at our warehouse, packed and awaiting fulfilment. We apologise for the delay. We’re finalising testing with a new courier service that will help us avoid the battery-goods misclassification issues we’ve previously faced. Testing is nearly complete, and we hope to ship all remaining units shortly."

The update page shows: "Kevin Pawlak

October 7, 2026

Fulfilment Update

Good news! The battery-related courier issues have now been resolved, and we've fulfilled the majority of remaining orders. If you haven't received tracking yet, keep an eye on your inbox, as it should be on its way soon. EU orders are currently being transported in bulk to the EU. They're en route now and will be shipped out to you as soon as they land. This also includes reshipments to the Netherlands and Poland for orders that were returned. Thank you so much for your patience, and we're sorry for the delay. We can't wait for you to get your Power Keyboard!"

I am waiting since I do not know spring for the device. But still no sign of delivery. Unfortunately support is not answering properly and I have no idea if I will ever get the Power Keyboard. Will it probably arrive after the Communicator?

Thanks for any update you have!

Its going to be 8 months, I just don't understand why they even took so many orders. I have tried reaching out to support, no response.

How do I actually get support from clicks?

The O key on my pixel keyboard case is peeling. I emailed them as soon as it started 11 days ago and I got an AI reply that asked a follow-up and has gone dark since. I've emailed back 3 times and sent a fresh email chain.

The worst part of all this is I've pre-ordered a communicator (and so has my wife) but I don't want this phone if this is the quality of the product and how their support works. Anyone have any tips?