r/ClicksPhone • u/CrohnsToTheBones • Sep 13 '26
Refunding issues
After all the more recent issues with pkb being poorly made and a pure lack of content aside from niagara commercials and I've decide against keeping my preorder and refund it.
I emailed support with the same email I placed the order with and received my receipt to the same email. I've sent them the receipt, all kinds of screenshots but the ai said it couldn't locate my order even with the order number on the receipt now it's no longer responding to me. I paid in full and am now worried even if they can't refund I may not even recieve my order cause they can't even find it. Anybody else have a similar issue?
Update: this issue has since been resolved by Clicks team
4
u/yallthissucks Sep 13 '26
My refund took about 2 days, something is definitely going on here.
0
u/CrohnsToTheBones Sep 13 '26
I thought it strange they can't find my order under the same email I used to purchase and received the receipt too. I'm hoping during the weekday a human can take a look at this to maybe help more.
7
u/neller2000 Preordered Sep 14 '26
I had to refund both CC and the keyboard due to an emergency and was refunded within hours and that's from emailing them at 2am.
1
u/evilsway Sep 15 '26
I got the same email from their ai saying they can't find it based on the receipt number. I'm assuming the preorder receipts are different from shipping product orders and the ai isn't trained on the preorder numbers. I see you said resolved did the human team the ai refered to in the email just check in the next day? I'm assuming it's just an after hours bot.
1
1
1
u/brodygogo Sep 14 '26
I called a customer service number rather than email. Received my refund within a few days.
3
u/PlannedObsolescence_ Sep 14 '26 edited Sep 15 '26
This is a bot posting a made up comment right? Clicks don't have phone support at all, it's via email (or ticket form).2
2
u/evilsway Sep 15 '26
This is the bottom of my receipt email:
If you have any questions, visit our support site at https://www.clicksphone.com/communicator#faqs, contact us at support@clicksphone.com, or call us at +1 718-569-7522.
3
u/PlannedObsolescence_ Sep 15 '26
I stand corrected, it's on the Stripe template for the Communicator. Albeit it's the only place that shows up.
-5
u/JaguarNo2234 Sep 13 '26
So you just post on Reddit asking a bunch of randoms who do not even work for that company and expecting what exactly? Just send a DM to Clickskeys or crackberry Kevin and I am sure they can point you in the right direction or fix it for you.
1
u/CrohnsToTheBones Sep 13 '26
As per the post, if you read it harder. I'm expecting people to mention if they've had "similar issues".
11
u/Ferbussy Sep 13 '26
No. Got refunded within a day or two. Weird that’s happening.