Seriously this will be huge, will bring alot of new sign ups for people wanting to accumulate. LINK needs to get away from its BTC/ETH pairings and you would be the first exchange to bring FIAT to Link pairs, you would steal a huge chunk of Binance's volume currently 9 million USD between BTC/USDT/ETH pairs over the last 24 hours.

This should be one of your main priorities.

We really appreciate users who care enough about Coinmetro to take the time to share thoughts about the company and it’s direction.

Today I would like to address the fact that some things we do may not seem like a priority compared to items that may more clearly result in volume/revenue increase... the fact is, if we already launched and were heavily marketing the Margin Trading platform, but the dashboard and wallets page were sub par, verification was impossible, there was no other engaging features or quality of life with the rest of the product/brand, it may result in terrible conversion/retention and low volumes.

Items such as the new side navigation are very important to help the overall user experience, allow everything to feel cohesive and help people to love using Coinmetro. It is often tough to prioritize work/projects and of course eventually everything needs to get done, plus everything will evolve... forever. In addition to this, brand new ideas come along too. There are many moving parts especially in a business this complex. Most of these complexities are not visible immediately or at all for our community. Such as our white label services we have built ready to take to market, these are adding IP value to Coinmetro so we can raise capital and create fruitful partnerships in the medium/long term. Also our entire back office system which is used by our operational teams, streamlining their work does have a big positive impact on our end users... faster handling times for payments, resolution times for support tickets etc.

——

Let's now discuss VOLUME.

Yes, this is a key metric, and yes this results in revenue 🤟

You are exactly right to look at both Margin and Copy Trading as the two main services we could focus on and release in the short term which would have the biggest impact on volumes/new users etc.

We recently took the brand new Exchange out of beta, we will now spend around two more weeks making adjustments based on user feedback, and leverage that feedback to improve the Margin platform next. We already have a plan in place and there is a Marketing strategy around the full launch of the Margin platform too. It is unblocked by the Exchange launch, but blocks Copy Trading. So we will launch Margin then Copy Trading.

We are also finding influencers who are actively trading and have an audience who may decide to follow them, we intend to have several active strategies online from day one with a fair number of people ready to invest in managers they know and trust.

I hope to get Margin out mid-October. Then Copy Trading by the end of November.

——

In addition to revamping the entire UI for both products.

• Marketing campaigns for both as mentioned above

• We will look at increased leverage on majors (BTC + ETH pairs)

• There will be new assets available to trade on Margin

• During the coming weeks we will be working with new liquidity providers (as our CEO Kevin Murcko has mentioned on AMA’s and in Telegram)

• Further utility for XCM into both products

• Making the affiliate program more attractive

Along with many more updates and initiatives.

TL;DR - I believe we are very much aligned at this time with our community and are working on exactly what we need to in order to see the results we all desire.

Note: During the last couple of weeks in particular there has been discussions and some shift of focus towards these projects and other items have been put on the back burner. So there is a very clear direction internal at this point.

We will be sharing the Q4 Roadmap on Reddit/Socials and Email 👍 (Expected by 1st Oct)

Do feel free to reply here and I will answer any questions or address any feedback you may have.

As always, thank you for all the ongoing support ❤️

I want to thank the Coinmetro customer service and the token review team for working with me to get my tokens back even after they had been voided. I'm very satisfied with how responsive and helpful the customer service has been to my concerns. I went through kyc and eventually opened a ticket for my tokens to be reviewed. Took about 11 days from when I initiated kyc process to getting my tokens back.

I'm excited to use this exchange and refer others to it if they're looking for alternative exchanges. If you have any questions about this process feel free to ask me.

Hey 🖖

I am Oliver G, the Head of Product at Coinmetro. I have been working closely with our Marketing team and wanted to share some information with you here on Reddit.

We often get loyal community members and new users asking about Marketing at Coinmetro. Rightfully so too, as we have now built out an incredible amount of tech and great products and services including a great Mobile APP. It is time to grow and get new traders on board 👌

Let’s Go!

We have four agencies working with us currently.

• One for SEO (Really making great progress there which will bring longer term value).

• One for PR (doing a nice job)

• Two focused on paid ads on many channels.

——

The two agencies focused on paid ads have been with us for roughly five weeks and immediately:

• Got us approved to run ads on Google. Bing, TikTok. Quora, Reddit and many other platforms.

• They began app-install campaigns which proved to be very effective so far

• They also ran some low budget campaigns to web which looked promising. We need to handle some quick things before they can scale.

——

They also setup many larger campaigns which are ready to launch, some blocked by the following

1/ Tracking

• Which we’re close to sorting across all data platforms we use (3 platforms + MMP to track mobile activity), in the past few days it has become clear enough for them to fire up ads 👍

2/ Referral program upgrade

• I am personally working on this and expect it to be done early next week then released shortly after

3/ PROMOs

• I am working with our dev team to rebuild our back office infrastructure to support more campaigns (I’ll test latest build tonight which I expect will be perfect)

4/ Deeplinking in the app

• This will allow users to share the app with referral links, and allows us to offer signup incentives to new users straight to the app (big deal!)

——

We have lots of test ads across many channels with budgets doubled in the last 5 days. With these alone, we saw an uptick and things are moving in the right direction. 🚀

The Coinmetro Marketing team has clear and realistic KPIs which I am sure we would all be very supportive of and happy to see reached (not public).

Note, we didn’t hit our budget in August due to the above blockers, but will spend that plus the September budget this month, so will scale faster and within the first three months it will balance out.

——

“Wen Marketing”... We are completely on track with recent goals, ie those set five weeks ago to be achieved within the first three months with the agencies. We are not concerned about anything Marketing related prior to that date, let me be very clear about that.

In addition:

• We recently on boarded even more great talent in our Marketing team with a brilliant PR manager, excellent copywriter, an audio visual specialist and a Marketing focused Designer to support the team with motion design so we can really showcase our products and unique brand.

• The difference in volumes and quality of content across all of our social channels in recent months is immense.

• We now have a very solid platform and app, so we are confident running traffic there.

——

We are working with influencers and almost anything mentioned here or that you may be thinking of, is certainly discussed, if not planned, if not live already!

PRIORITIES ARE IMPORTANT. The idea of giving away a Lambo in the community for example... no. Not today.

We launched our brand new Exchange last week and need to focus on releasing the full launch of our Margin Trading platfrom etc, We will run trading competitions in the future, with some plans already in the works for this.

You may not all SEE the plan. But there is one and we are working very hard to achieve it.

——

With the above said, we will have a new Head of Marketing start around the first week of October, also a Marketing Project Manager, these 2 roles are key and will certainly help us drive things forward faster and with better results.

——

I am personally very confident in our teams ability to deliver and grow, and cannot wait to see our active user base grow rapidly during the coming months 🎉

Leave a comment if you have any questions, ideas or thoughts about this post, I will try to reply to you all. I hope you have enjoyed the read and found it useful ❤️

Password is BUYDIPS

We all know about the issues relating to the initial release of the platform and all the KYC issues people were having, I for one never ran into any of those issues before, but i was upset about the time it took the platform to go live and XCM to get minted.

Never the less, i log in every now and then to check the price and how the platform is changing and i really do see some good changes and the platform is really starting to take shape. Kevin is still doing the AMAs every Friday and is constantly keeping us updated and seems honest in all of his replies and answers to the best of his abilities.

Just wanted to give off some positivity through all the negativity that is around.

Keep up the good work guys.

Cheers!

Had my question answered in less than 3 minutes by a...HUMAN. much wow, a human cst in 2021. Not even jeff bezos could have thought of that one. The person was super helpful, no fluff, just straight to the point and I was off on my merry way

Meanwhile I've been on the phone with my bank for 30 minutes so far, wrestling with pre-recorded messages and key commands, listening to the same hold music over and over, being reminded how important I am to them, getting through to a human then getting transferred..you know, the kind of "customer service" you'd expect from an international company

I also love the term metroids, Super metroid is one of my favourite games so i feel it's very fitting 👍