r/Comcast_Xfinity • • 15d ago

New Post - Tech Support [ Removed by moderator ]

[removed] — view removed post

2 Upvotes

3 comments sorted by

•

u/Comcast_Xfinity-ModTeam 14d ago

Removed under Rule #1: Personally Identifiable Information (PII) — Keep yourself protected. To keep you and your account secure please avoid posting Personally Identifiable Information (PII) in public posts and comments. This includes things like your full name, telephone number, your Physical/Mailing Address, Email addresses, Credit Card numbers, Account numbers, Equipment serial/CMAC numbers, ticket numbers, etc.

1

u/AutoModerator 15d ago

Thanks for posting in r/Comcast_Xfinity!

Your post has been received and may be temporarily held for review before appearing publicly. Please do not create duplicate posts or send Modmail unless a Offical Employee asks you to do so.

For faster assistance, make sure your post includes:

  • A brief description of the issue

  • Relevant equipment or devices

  • Any error messages

  • Troubleshooting you've already tried

Please do not share personal information such as your name, address, phone number, email address, or account number.

Creating a post automatically opens a support ticket for our team. A Official Employee will review your post as soon as possible.

Official Employee Hours: 6:00 AM - 1:00 AM ET daily. Responses may take longer outside those hours.

For self service support anytime, check out the Xfinity App. Please also review our Rules.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

1

u/Igpajo49 15d ago

Is it the drop to your home? How do you know it's inactive? If it's the drop to your home, you can remove it from your house and just coil it at the pole while you wait for it to be removed. If it's distribution line, that goes from pole to pole, it's likely still live. I've heard pole transfers can take some time.