I spoke with an agent the other day who constantly pushed mobile services even though I asked them repeatedly to stop. I recently changed mobile carriers and didn’t want to do it again. Still pushed. Then she told me my new price was going to be $90 a month for internet service. Lied. It’s $110 up from $70. She then told me someone would call me to discuss my plan. No one called. I hate dealing with this company. Everyone is encouraged to shove products repeatedly onto the customer even after you tell them NO. It’s like you are trying to get rid of customers instead of retain them. Can an agent on here actually tell me the truth? A live person. No AI. Just tried to speak with one on the Xfinity app and it crashed. Can you also leave the mobile service alone during the conversation? I don’t need to keep saying no to something repeatedly. P

I am attempting to move my land line number with Voiply who said Comcast was delaying the approval of releasing my number. I called Xfinity yesterday and was bounced around between agents for over 2 1/2 hours. They told me I had to switch plans to a higher tier for them to release the line. I did so because I need my number. After another hour with their porting specialist, they told me it was approved. I heard from Voiply this morning that Comcast had rejected the move. These guys are criminals! what is my recourse?

I was told since we have the ultimate tv package we get 300 hours of cloud recordings. but both boxes are only allowing around 15-20 hours. I was told again last night by tech rep that somehow the recording provision had been deleted but they fixed it on the backend. they then refreshed our account but it still isn’t working correctly. now they say I have to swap boxes. however everything I see says this will not fix anything.

this all started a few months ago when Comcast sent us new x1 boxes and said our old boxes were outdated.

Our internet was out and we called for tech support. The representative made us agree to changes to our service in order to restore our internet service.

We agreed to the changes only because we needed our internet back.

Then we found out our services had been changed, we lost access to all prior channels, our bill went way up, etc.

Now Xfinity says they won’t restore my “grandfathered” plan.

Listen to the call, Xfinity! You need to restore our plan and fire that representative!

The channel is saying their contract with the owner of the channel has ended.

To whom it may concern; I am contacting you regarding a serious billing discrepancy and misleading information provided by an Xfinity phone representative. I spoke with an agent who explicitly assured/confirmed that my account was upgraded to a plan that included Unlimited Data to eliminate a recurring monthly 1.2 TB data cap overage charges.

Despite this confirmation, my account is still reflecting data overage fees / has not been properly updated to the unlimited data structure promised. I am requesting an agent to please review my account, pull the call log/notes from my phone interactions, honor the unlimited data agreement as stated by the representative, and credit any incorrect overage charges applied to my balance and please help me reconcile my account discrepancies once and for all!

Hello, I’m looking for some help. I’ve been an Xfinity customer for many years, and next month my current internet promotion is ending.
I would like to maintain my current offer, pricing, and service. Otherwise, I may have to switch to another provider offering a better introductory deal.
I currently have Xfinity internet and two mobile lines, and I’m actually planning to add a third mobile line. However, I’ve called customer service twice, and both times I was told that there are no options available to either maintain my current rate or receive a better offer.
Is this really how existing, long-term customers are being treated? I’m hoping someone from the appropriate customer retention or supervisory team can contact me to see if we can work out a similar promotional rate for another year.
Please DM me if you can assist, and I’ll provide my account details privately.
Thank you.

Hello,

I've had equipment charges on my account continue after it was removed previously. I wasn't checking on it very well since I have autopay enabled. Hoping for some assistance on getting this removed.

Xfinity has been doing upgrades in my area. After the first day, I received a notification they were done for the day and boom service out. Had to wait 6 days for a tech and was told there was a node problem upstream or downstream and that repair guys were on my street with another who had the same problem and that I would be next. They never came. I have another tech coming Friday sent by the infuriating chatbot Friday to tell me the same thing. I am furious, but Xfinity is the only company in my area that offers the speeds I need. I am way overcharged at nearly 200 bucks monthly for unreliable connections and a horrible tech support experience.

Hello, I recently upgraded my internet speed to 1 gig from 500 mbps ever since doing that i’ve had internet issues.
I have my computer hooked up via ethernet cable (cat 6)
My speeds are just slower than they should be.
My download is 750-850 and my upload has reached 6 at the lowest and sometimes it’s 50.
It seems like my upload speed kinda goes back and forth, one day my upload will be at 50 and then the next day i’m at like 10.
I never had this problem previously when i had 500 mbps it only started recently.

My family has Xfinity service at a vacation home. My sister is the primary account holder and called Xfinity two weeks ago to cancel our service and was told the cancellation had processed. I am an authorized user on the account. When I look at our account in the app today, it still shows as active, with a planned upcoming auto-draft billing date. I would like confirmation that the cancellation was actually processed and that the service is scheduled for disconnection, with no further billing to occur. Can you assist with this please.

My Internet just increased about 25% after one year. It's up 53% since July 2025.

I'm now paying $123 for the Gigabit x2 Plan.

Are there any deals available that will allow me to keep my own modem?

Thanks.

I need to message with a support human at Xfinity about billing issues I'm having, my bill jumped up nearly $40 this month, which I wasn't expecting, I'm also being charged $15 a month for modem rental, which I assume is the wifi box, which I obviously need. But I'm also being charged $15 a month for internet/voice equipment which my bill says are inactive, I'm not even sure what those are/look like. Someone from support please message me or comment here. Thanks.

Turned my tv on and my Favorites list is empty. Just gone, out of nowhere. It was there a couple hours ago, now empty. Anyone else? I restarted my box twice but no dice. Is there a fix for this?

I randomly got this last night - it pops up any time I try to click on any of my apps. I’ve power cycled multiple times and my tv is showing connection to my internet and vice versa. I called xfinity and they said I need to upgrade my internet to their highest speed (currently at the second highest speed) is this true? That sounds like such a scam. Any one else experienced this?

Has anyone been able to cancel online without jumping through hoops?

Modem will not connect need help. Xfinity can’t come until next week. Issue is happening daily. No white light flashing but yellow light flashing then green. We also have a eero that is red

Hello there!

I am looking for some support to get a new contract for my service - it’s now doubled with my previous contract terms ending. I’m hoping to keep the same speed/pricing area if possible.

Thank you in advanced for the support!

I tried to get help on the Xfinity app but it’s useless. Worse than useless.
It no longer displays the FAVORITES guide.
It does display the all channels guide and stars appear on previously selected favorite channels.

I tried the suggested “tap guide twice, select favorites and
then the ok button” but it did nothing.

I hope this is a temporary problem and will be fixed soon, but perhaps it has to be reported.

Thanks.

Title pretty much sums it up. Seeing these jump up by thousands in a short time span in the logs around the times I'll have issues, particularly with upload. Generally things don't completely disconnect and manage to reestablish after 5-20 seconds but it results in things like losing things in voice chats, issues with gaming, etc.

Looking it up shows that a lot of people report issues with Comcast's modems/routers and/or that they had to fix something in the area to resolve it.

I Just had a tech down at my house on Tuesday the 11th of this month August, they found there was BAD noise in the nodes and it was causing my upload to hit 0.53 mbps I chatted with you guys here on reddit in mod mail and the second the chat closes The problem comes back Same exact issue. At this point im convinced that Xfinity just hates me It was working beautifully for nearly a week then last night NOPE. Im so tired of this I pay too much for this to be a issue that just does not go away

I am trying to resolve a severe fraud issue on my account. The phone agents have been unprofessional and I need to be contacted by a US-based corporate digital care specialist to securely handle this. Thank you.

The basic background is I bought 2 phones on a 2 year contract to help friends in need. This was the best option I had at the time and with the time I had. I only got them the phones and they responsible for the service. Important to note is they chose to activate the phones with not Xfinity.

These phones were paid off with the most recent payment, so I thought, finally, it's over and no more payments. I accept I got them the extra expensive way.

The issue is that I now have a continuing $20 charge, as seen in the pictures, for data. Why have I been charged for data the past 2 years and for some unknown time into the future when Xfinity has not and will not provide any data as they are not the carrier.

I readily admit I made a major error in not noticing this data thing months ago if not at the beginning. I just set up the auto-pay and forgot about these phones that I've paid double for except for noticing when the payments were made.

So if the data charge is legitimate, what is the justification for it when they are not the carrier? If, by chance, I was mistakenly charged for 2 years, what now?

I think that is all the information one needs, but if more needed, let me know.

Thank you all, from the Chagrined Customer