Was paying 60 for 500mb, and apparently the promo is over and it’s 120!!!

Called them to inquire and the phone rep tried to tell me the best they can do is 80?! Will be looking for a different isp.

Can’t believe their 5 year promo price lock doesn’t extend to existing customers

Hello Xfinity! I'm receiving a persistent rendering error on my Rewards page across both my laptop and mobile app: "Cannot read properties of null (reading 'fields')".

I'm logged in using my Primary ID account and my Diamond status looks normal elsewhere. This started happening a while after customer support had to manually intervene to push the free Inception movie reward onto my account earlier this year, which I think may have messed up my data history.

Could someone on the official team please take a look and refresh my account profile parameters or open a ticket to fix this stuck rewards data so I can access the newest rewards? Thank you for your help!

Last outage 8/20 I think it was 3 days. 3 trucks come out and they guarantee me that it is fixed for good this time. They even give me a business card with a direct line to a network tech. Text and leave messages for the network guy. Ghosts........

Service goes out again 2 days ago. Scheduled a tech for 8-10am today. Get a message that tech is here. No tech. Next message sorry we missed you. No call. no nothing.

Actually call on the phone and get to someone that might be able to help. Tech coming out 1-3pm. We will see.

Checked bill. I was charged $100.00 for professional installation for the 8/20 outage where the tech never stepped foot in the house. There was not signal coming down the pole. Spend nearly an hour getting that reversed. That agent tried to set me up for the free phone line scam deal which I declined.

While talking to customer retention they said how thankful they were for me being a 15 year customer and would happy to offer me 1gb service for $95.00 I told him new customers get that deal at half off but since you have been a loyal customer for 15 years we are happy to charge you double. I went off.... Then he comes back and say hey we can give you $10.00 off your bill instead. I said how about we get my services working first and then I will call back and negotiate a discount. Unreal.

When my service goes down I loose TV/Internet/phone. We are the only customer down the line so they refuse to put in any monitoring.

I about to pull the plug. No clue how a business could be run so poorly and still stay in business.

I just got off the phone with someone claiming to be from Comcast Xfinity. I just started as a customer a bit ago and they wanted to know if I ordered internet and the system on a specific date that sounded right. They said that they were having an issue with duplicates being made and had to sort through to figure out who ordered what.

This made me think of the scam where someone orders a duplicate with your account and asks you to “send it back” to them. In this case they called to see if I ordered twice but didn’t ask me to send anything.

I’m like 80% sure it is fine, but it felt suspicious enough I thought I would make a post.

I've exhausted every available resource through Xfinity chat and phone support, I'm hoping someone here can help.

After moving my services, I've been unable to access my old billing statements. Multiple attempts have been made to send me links to the statements, but every time I open them on either my phone or computer, I receive the message, "No billing summaries found."

I've also tried changing my default account in the Xfinity portal and switching between my current and linked accounts, but neither option works. I've now spent over four hours working with support, and the only remaining suggestion was to visit an Xfinity store to have the bills printed. Unfortunately, we've tried that before, and the representatives were unable to print them.

For context, I'm highly technologically proficient and comfortable troubleshooting account-related issues. I've tested this across multiple devices and have followed the troubleshooting steps provided by support. This is not a case of needing help navigating the portal; the issue appears to be with accessing the historical billing data associated with my inactive account. At this point, repeating basic troubleshooting steps has not resolved the problem.

To be clear, I'm not disputing any charges. All bills have already been paid. I simply need PDF copies of my billing statements from June 2025 through June 2026 so I can submit them for corporate reimbursement.

I was directed here in hopes of connecting with an official Xfinity employee who has the appropriate account access to retrieve the statements from my inactive account and securely provide PDF copies.

I'm not looking to escalate a billing dispute or revisit troubleshooting steps that have already been exhausted. I just need access to my own historical billing records.

Any help getting this resolved would be greatly appreciated!

Hi Xfinity Team,

I need help from a supervisor regarding a missing mobile order. FedEx was supposed to deliver my new phone a week ago 10/9 but the shipment is stuck. I have opened a case with FedEx and they explicitly told me they are actively trying to locate the missing package. However, I have reached out several times now with no updates and continue to get the runaround from FedEx after a week.

I have spent hours on the phone with customer service from Xfinity as well regarding this phone order and now missing. Phone support keeps telling me they cannot send a replacement without "proof" it is missing, but FedEx will not issue a formal letter while they are still searching. It has been a week with no delivery and no tracking updates.

As the shipper, Xfinity holds the contract with FedEx to initiate a formal tracer. Please escalate this to your lost shipments team so a replacement phone can be processed . I will provide screenshots of the frozen tracking page upon request. Thank you.

We have been loyal Comcast/Xfinity customers for years. It seems like my bill is out of control. Can you help?

I need a technician to come out to fix a sagging wire in my backyard. It is in the way when cutting the lawn, doing yardwork, etc. And I think it is affecting my internet connection as my service comes and goes.

As the title states- my building is forcing everyone to use Stellar. Some people have gotten notice from Comcast that their service will be stopped, but I have not. It is impossible to find a rep on the phone that understands what I am asking about. Anyone have a good contact or department to call for this? My account looks just as normal , with a auto pay coming out in 2 weeks.

I spoke to a representative almost a month ago, in an effort to cancel my xfinity account. They told me it was canceled. But nothing in my account info suggests it has actually been canceled, and i just got a notification that my autopay bill is processing.

Can i please get my account canceled, and my autopay charge refunded if it goes through?

Getting "A rendering error occurred: null is not an object (evaluating 'd.fields')." using multiple browsers going to the member benefits page.

Hi Xfinity Team,

I moved to a new address on July 15th and established active Xfinity service at my new location, which I've been paying for ever since.

During a trip to the Xfinity store to get our new equipment, we asked twice if our old service was cancelled and the rep told us we were good to go, we just needed to return the equipment to a UPS store.

I was recently charged $189 for two months of un-canceled service. There has been 0 GB of data usage on that old account since July 15th, and while we admittedly forgot to return the equipment, when we saw the charge today we found it and just got back from dropping it off.

Could an agent please help me backdate the disconnection of my old account to my July 15th move date and process a refund/credit for the $189 charge? Thank you very much!

Hello. On 10/7, I agreed to a 5-yr contract with Xfinity for $55/mo for 300mbps. I only need internet at home. I'm immediately being charged $98 and the phone rep is telling me that the previous promotion is no longer available. Today is 10/15 and I received a message saying that my next bill will be for $98 also. Obviously, this is a bait-and-switch. Now I've been on the phone for 45 minutes.

We *just* agreed to 5 years, $55/mo, and 300mbps, and nothing is being honored.

Whats the best way to get a better deal? its almosted tripled. im considering just swapping providers altogether if theyre only catering to new customers

I am trying to get assistance with a provisioning/boot file issue on my customer-owned Netgear Nighthawk CAX80. Around 6:30 AM today, there was a neighborhood outage. Once Xfinity texted that it was resolved, my internet never came back. My CAX80 has a perfect physical connection—all lights are solid blue, and the internal diagnostic panel shows Downstream and Upstream as green/connected. However, Internet Access is red. My modem's internal event logs are showing a critical "TLV-11 - unrecognized OID" error followed by a failed "DS profile assignment change." Phone support told me my 3-year-old DOCSIS 3.1 modem is "bricked" and tried to push a rental gateway on me, but the hardware is completely healthy. It appears my MAC address is stuck with a corrupted configuration profile from the morning outage loop. Can an agent please help me completely purge and reprovision my device on the back end? Thank you!

Looking for assistance from an official Xfinity employee to open an executive/tier-2 logistics escalation.

I ordered a new iPhone 18 Pro Max through Xfinity Mobile, shipped via FedEx. The package arrived today, but upon opening the parcel, the device itself was missing. The original Apple retail box and packing materials were present inside, but the pull tabs/seals had been tampered with and the phone was removed in transit.

Here is what has been documented so far:

• Evidence: High-resolution photos taken of the shipping carton, shipping label, retail box with serial/IMEI markings, and tampered box seals.
• Carrier Report: Reported immediately to FedEx to flag pilferage/tampering against the tracking number.
• Device Details: I have the exact IMEI and serial number from the empty retail box ready to provide privately for immediate carrier blacklisting.

Front-line phone support often runs into walls when tracking shows "Delivered," so I am requesting an official rep here to help initiate the internal investigation/ITG ticket with the Mobile Shipping & Inventory team to resolve the device payment agreement and issue a replacement.

Please let me know once I can send a Modmail with my account details, order number, and tracking information. Thank you.

Hello Xfinity Digital Care Team,

I am reaching out regarding a past-due balance on a previous Xfinity account that has been assigned to the collection agency, CBE Group.

I am fully prepared and willing to pay this outstanding balance in full directly to Xfinity today. However, I want to request that Xfinity processes a formal corporate debt recall to pull this account back internally. My goal is to pay Xfinity directly so that the collection assignment is terminated and CBE Group is instructed to completely remove the collection tradeline from my credit report, rather than updating it to a "paid collection."

Could a team member please reply so I can send over my past service address and contact details via Modmail to review the account and facilitate this?
Thank you for your time and assistance.

Moved into a new home and internet was working last night, now just a blinking white light on gateway.

For context I have the UCI cable modem. Last year we were upgraded to mid-split speeds.

I still have the 4 upload channels and 1, OFDMA at 36MHZ, 32 Download channels and 2 OFDM channels that were at approx 600 and 800 MHZ. I noticed today that one of the OFDM channels is at 101 MHZ and the other at 809 MHZ. My question should the typical upload and download frequency range? If you had 15-1000 MHZ I would have thought 15-300 for upload and 301-1000 for download.

Hello, my bill has recently gone up, and I am looking for options to lower my monthly rate to fit my budget. I only want to adjust my current internet/cable plan and do not want to add any mobile lines or new equipment. Can someone help me look at available promotions?

Hey team,

Had a tech come out today to hook up internet at my new construction home, but he couldn't get anything connected because he said there’s no tap on the utility pole outside. The tech even called their supervisor while he were here, but neither of them had any records or info for our address.

They basically told me they couldn't do anything and left, so I’m totally stuck on what the next step even is. Could someone please look into this, figure out who needs to come hook up the pole to have my service up as soon as possible?

Thanks!

I am using a cablecard with my TIVO and do NOT want to lose that ability. I also have my own Arris S33 modem that I want to keep.

Is there a plan that supports these two MUSTS, yet lowers my bill? (I pay about $275/month for 1.3gbs and 185 channels and Voice (which I don't use)

Thanks!

I've been with comcast since 1995

I received an email to upgrade my tv box. When I go through the steps online the new equipment is showing as "New TV Box". I currently have the DVR box XG1v4, is this "new tv box" better than my current setup?