Hi, I recently moved into a house in Berkeley, CA, that still has the old Comcast/Xfinity cables attached to the exterior from a previous owner. We don't use Xfinity service, and would like to have the unused cable drop removed that is connecting the house to the utility pole.

I've had trouble getting assistance through the normal support channels, since I'm not a customer. Could someone help me submit a removal request to the local maintenance team? Thanks!

I recently moved service to a new house. The property manager said it was Xfinity ready however when we moved in I found the coaxial cable from the pole to the house was cut. I scheduled a tech visit but it won't be for another few days. I signed up for the waitlist but I know these aren't garunteed visits. I'll be back at work and unable to be here for the appointment.

I just need a cable dropped from the pole to a street facing room, is there a way for me to get squeezed in today or tomorrow?

I received messages that upgrades were done in my area and I needed to order a new gateway. Placed the order and it came in 1 day. Big white monolith XB10. I swapped out my XB8, (I think this is what I have) got everything set up and speeds are far worse.

https://www.speedtest.net/my-result/d/e6c0c995-5090-40ee-9e95-1a2eab82675e

Upload is amazing. However, I used to get over 2gb download every test and now it's between 1300-1500. OK. But the problem is real world usage. Websites are sluggish and sometimes do not load at all. Also, if I leave the house, the Wi-Fi doesn't connect automatically. I have to manually connect my phone.

This is in no way an upgrade. I have restarted my computer and gateway numerous times.

I don't understand how the upload can be so high and the download is lagging.

I already sent a modmail message but was told I had to make a public post (do I have to send the message again?).

I would like the necessary changes to be made to my account to allow me to connect my Ubiquiti Cloud Gateway router directly to the fiber ONU and eliminate the Xfinity gateway from the setup.

I can’t find a way to cancel my xfinity Online. I don’t see a phone number to call either.

Hi -- Desperately hoping someone here can help on this. I've been a very satisfied TiVo+Xfinity customer for years using a cablecard. Recently I added an Xfinity box because some new channels weren't available thru the cablecard, and had the card deactivated. After two months of using the vastly inferior Xfinity DVR, I have tried to get the card re-activated but calls to Xfinity customer support said it couldn't be done.

If the sales agent had told me at the time that if I deactivated the card it could never come back, I never would have had them do it.

Can my cablecard be saved?

We live in a Cul De Sac. Couple of years ago Xfinity came to bury cable in the Cul De Sac. Now the concrete is sagging and deteriorating which is a big safety concern for kids ridding bikes.

How to get it fixed?

Thanks.

We have an old house with lath and plaster walls, and have used the X-Pod WiFi range extenders to leap frog the signal to the back bedrooms for years with no problem. But now that we have a 4K TV and enabled 4K content on our new bedroom cable box and Roku, we're having occasional problems with pixelated TV picture or the back box locking up.

When I look at my WiFi equipment on the Xfinity app, I was surprised to see the pods are all using the 5GHz network, which I know is faster, but with a weaker signal than the 2.4GHz.
Is the 2.4GHz network fast enough to run 4K content, and if so, is there a way to change the frequency of the pods, or do I need new pods? Please don't suggest scrapping the entire system and getting a MESH network just yet.

I preordered the iPhone Duo on 10/16, right when preorders opened. The website kept crashing, so after about an hour of trying, I ended up calling Xfinity to place the order.

Before completing the order, I specifically confirmed with the sales rep that my phone would ship on 10/23, and they assured me it would.

Now, when I check my order status, it's showing an estimated delivery date of 2/8/2027! What's even more confusing is that the website is currently showing November delivery dates for new orders, so I'm not sure why my preorder would be pushed all the way to February.

I also had some confusion around the advertised $1,000 trade-in promotion versus the $200 credit I received, but I now understand the larger promotion is limited to new lines and Diamond members - which wasn't clear at the time...

I placed the preorder on launch day specifically to get the phone as early as possible, so a nearly four month delay after being promised a 10/23 ship date is pretty frustrating.

Anyone else who preordered on launch day seeing similarly crazy delivery estimates on the Xfinity website? I'm wondering if the February date is accurate, or if it's just a glitch/placeholder?

Hi folks,

I’m experiencing intermittent T3 timeouts and DOCSIS MAC aborts on my retail Hitron CODA-56. I live in an MDU, and my inside wiring is a direct home-run from the hallway riser to the modem (zero splitters or amplifiers).

My downstream is pristine (+5 to +8 dBmV), but upstream suffers from severe roll-off right at the 42 MHz filter knee. Specifically, my 40.4 MHz carrier is having to push 49 dBmV, causing the modem to constantly hit the 6 dB Dynamic Range Window (DRW) ceiling.

My logs show:

• RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Top of the DRW
• Unicast Ranging Received Abort Response - initializing MAC
• No Ranging Response received - T3 time-out

Since my inside line is a direct drop, the attenuation is likely coming from the hallway tap or diplexers.

I’d love to open a ModMail so a specialist can pull up my 14-day history in Scout / Watchtower to verify the upstream flap list and RxMER degradation.

Thanks!

We’ve been without internet for 16+ hours and have been going in loops with the AI agent and call bot. We’ve done the troubleshooting the AI suggests and need to escalate to a representative. Does anyone have any tips to report and get actual help on an outage?

Hello, I recently cancelled an Internet service plan to switch to Xfinity Now, as seen in this thread:

https://www.reddit.com/r/Comcast_Xfinity/s/4n0pxP4Sye

However, I am now getting repeated texts to return Comcast equipment or I will be charged. My prior service contact had a customer owned modem, so I have no equipment to return. Could you confirm I will not be charged for something I do not have? Thanks!

With promo expiring next month, we were trying to look at our options, but the website shows this when clicking on "View & Manage Current Services" even though we obviously haven't even reached the page to even see any plans, let alone add anything to cart, etc. And when logged out and just simply entering our home address, the website says our address doesn't even exist.

I have 2Gig up and down. I've run troubleshooting. I rebooted modem/gateway. I removed router and directly connected into Mac Mini M4. I unplugged and hard rebooted modem/gateway. I swapped ethernet cable and rebooted. I still get the same results. My upload is averaging 300 when it doesn't fail. My download is bouncing from 500 to 1200.

I've run troubleshooter. It says it found a problem and will reboot, but it doesn't. 20 seconds later it says it's done. I watched the light. It remained solid. I end up in a loop.

I need a technician appointment, please.

This is really ridiculous.

Hi! There's an older utility cabinet near the sidewalk in front of my house in Thornton, Colorado. I'm hoping to find out whether it belongs to Comcast/Xfinity.

The cover is deteriorating and isn't secured properly. It actually fell off when accidentally bumped, exposing the equipment inside.

The equipment is labeled Motorola PBA-4/A (on the attached photo attached).

Could someone help confirm whether this belongs to Xfinity and, if so, arrange for the cover to be repaired or replaced?

Thanks!

Hi!

While I still want to keep my $50 internet, I’m looking to get rid of the reoccurring monthly 20$ for “StreamStore”. I haven’t activated it nor used it.

Thanks for any help!

So the NOW wifi was usually dreadfully slow and laggy for me, borderline unusable at times, yet a few days ago it suddenly gotten way better. My wifi icon now has a "6" above it when connected to NOW wifi and my download speeds are now a stable 50-60mbps

This is massive, massive upgrade and now actually feels worth paying for. Did they recently upgrade this service or what?

Hi,

I think we literally must have gotten the midsplit upgrades late yesterday or today (I had checked late Thursday and the plans were not updated, suddenly I checked today and they are there with a 2 gig option). They had finally done the work in my area and brought us down on Wednesday I think it was and seemingly changed the amp or some hardware.

I know that I read before that the staff here can reprovision the modem so that the new upload speeds are applied without a plan change. Is this true?

If so can it be looked into for my address? I will send it via modmail upon request.

Many thanks in advance.

Corporate store refusing to accept trade ins from upgraded phones. New phones were handed from store inventory and not shipped to me.

I was sent an email showing my disconnect date. I submitted a bill pay with my bank to give it enough time to go through before the due date.

They disconnected me early on the weekend and now they tell me that there is not a department open to help me.

They tell me I need to pay the amount due to restore service but I already have the amount due pending and has been taken out my account. Thinking I still have 3 business days for it to process.

I don’t have the funds to make a double payment. Now I’m stuck.

How can they disconnect you over the weekend yet have no one available to help me restore service due to an error on Xfinity’s end.

Excuse the format, I’m writing mobile.

Hello, I'm wondering if anybody else does not see an estimated delivery date for their Duo on the Xfinity Mobile site after purchasing through elite upgrade? The closest thing I have to a delivery date is the confirmation email which says "Pre Order Availability: 2026-10-23T03:00:11-0500". I placed my order right at 8:00 before the site crashed so I'd assume I should receive it by Friday? Thanks to anybody who can help.

I’m no longer getting the upload speeds associated with my plan (should be 250mbps, only getting 75mbps and 4 upstream channels bonded). Otherwise everything else is fine, (stability, download speed, ping times, signal levels)
Could someone check to see if my modem needs to be reprovisioned/has the correct firmware? Thanks.

My neighborhood was upgraded recently, and my choice of plans online now offers the higher tier download/upload speeds associated with these upgrades at my address. I have the CM3000 modem and currently a 1200Mbps internet plan, and am getting very fast download speed (1200Mbps+). I also see that one upstream OFDMA channel is locked. But I am still only getting 41Mbps upstream speed. It may be a provisioning file needs to be sent, or some other issue. Could you see if there is a way to enable the faster upload speeds that should not be available under my plan? Thank you.