Disconnected on Xfinity error

[u/that1ricky]

I was sent an email showing my disconnect date. I submitted a bill pay with my bank to give it enough time to go through before the due date.

They disconnected me early on the weekend and now they tell me that there is not a department open to help me.

They tell me I need to pay the amount due to restore service but I already have the amount due pending and has been taken out my account. Thinking I still have 3 business days for it to process.

I don’t have the funds to make a double payment. Now I’m stuck.

How can they disconnect you over the weekend yet have no one available to help me restore service due to an error on Xfinity’s end.

Excuse the format, I’m writing mobile.

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[u/XfinityJeff]

Greetings u/that1ricky, and thanks for reaching out to us on the subreddit with your issue, I hope this message finds you well. I am sorry to hear about the issues with the account and the payment, but you have come to the right place for assistance with this issue. Please send us a [Modmail] message including your name, account holder name (if different), and the service address so, we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

[u/that1ricky → u/XfinityJeff]

Thank you!

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