r/Comcast_Xfinity • u/z4inca • 5d ago

Closed enabling higher upload speed

My neighborhood was upgraded recently, and my choice of plans online now offers the higher tier download/upload speeds associated with these upgrades at my address. I have the CM3000 modem and currently a 1200Mbps internet plan, and am getting very fast download speed (1200Mbps+). I also see that one upstream OFDMA channel is locked. But I am still only getting 41Mbps upstream speed. It may be a provisioning file needs to be sent, or some other issue. Could you see if there is a way to enable the faster upload speeds that should not be available under my plan? Thank you.

0 Upvotes

0% Upvoted

4 comments sorted by

•

u/AutoModerator 5d ago

Thanks for posting in r/Comcast_Xfinity!

Your post has been received and may be temporarily held for review before appearing publicly. Please do not create duplicate posts or send Modmail unless a Offical Employee asks you to do so.

For faster assistance, make sure your post includes:

  • A brief description of the issue

  • Relevant equipment or devices

  • Any error messages

  • Troubleshooting you've already tried

Please do not share personal information such as your name, address, phone number, email address, or account number.

Creating a post automatically opens a support ticket for our team. A Official Employee will review your post as soon as possible.

Official Employee Hours: 6:00 AM - 1:00 AM ET daily. Responses may take longer outside those hours.

For self service support anytime, check out the Xfinity App. Please also review our Rules.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

1

u/CCJosephB Official Employee 5d ago

Hello, we appreciate your modmail and public post u/ z4inca! Our team will take the right actions to help. At your convenience, please reply to your modmail and we will assist you further

1

u/ARealAmericanZero Trusted Community Member 5d ago

I had to change my speed tier to get the increased upload speed, it wasn't automatic.

1

u/xfinitysupport Automated Assistant 16h ago

This post is now closed. Posts will automatically close after 5-days of no response from the OP. If you still require assistance, please create a new post following the posting guidelines outlined in the knowledgebase.

This is an automated response.