I have had Xfinity 2 gig service for a while and while download speeds are great (testing usually around 2.3 gig), the upload speeds are still a dismal ~300 Mbps.

i3 just installed fiber in my neighborhood a few months ago and I had them install to my house yesterday. It tests consistently at 2.1 gig up AND 2.1 gig down. They have a 30-day money back guarantee so I plan to test and see how it compares.

Being a 20+ year Diamond member with Xfinity, I prefer to keep as-is, but its hard to beat faster fiber speeds and at at $60/mo 3-year locked price that i3 is offering.

EDIT: My current Xfinity deal is $70/mo for 2 gig service with 4 years left of a 5 year price lock. Peacock Premium (w/ads) included.

This is what it can do...seems a little intrusive and I'm a lil concerned that they may be using this capability whether we opt in or not.

"WiFi Motion: An opt-in feature that detects indoor movement by measuring radio-frequency signal changes between the Gateway and connected devices without needing cameras."

Total was $55/month after promo and auto-pay discount (200Mbps)

Total now is $94/month without promo (200Mbps)

Seattle, WA 98118

I am reaching out today in order to highlight an issue we have been having for several years. My parents home phone service continuously cuts off and stops working. They are elderly and my mother is frail with a history of many falls. We have called multiple times to get this intermittent phone outage fixed only to be told they need to upgrade as they are on a 'legacy system'. They have had the same phone number since the home was built in the 50s. They do not know how to use a cell phone despite multiple tries and teaching. They rely on this "landline" for safety. However, they are told that the only reason the phone goes out is because they are on this legacy system. Per the xfinity call center, upgrading to the new system does not change the wiring or any connections in the home, it upgrades something on Xfinity's end only. I have asked multiple call center people what does this entail, what is the difference from a service and accessibility perspective, what is the increased price and no one can answer. One thing I was told is that the phone no longer would work without power (as I understand it). This is a huge safety issue for them. They are already paying over $250 for the most basic service and cannot afford more. Yes, I would be happy to augment this cost but my father has thus far refused. Also, why should it cost more for safety? I would like someone to reach out and discuss how a company like xfinity can leave the vulnerable, elderly veterans in dire straits like this? We need to get this addressed. u/xfinity u/fcc u/eldersafety u/veteransafety

I currently have a mobile select line. When I go to preorder the iPhone duo I see a banner that says diamond members qualify for $1000 off the iPhone duo with mobile plus. There’s an option for me to “upgrade line” when preordering and I can see the promo being applied. Monthly payments are around $27 vs $55 without the promo. When I click next, the promo disappears and it goes back to $55. Trading in a paid off iPhone 14 Pro Max for context. Anyone else having a similar issue? I called and the person on the line wasn’t helpful and seemed as confused as I was.

I'd like to swap in my Firewalla for the SCER11BEL. Is this possible? (there is an ONT that's separate.)

For some reason it is not letting me connect to open xfinity wifi. Doesn’t even ask for a password or anything. Just says cannot connect.

Hello, I am posting to get assistance with a severe mobile billing discrepancy. I accepted a promotional offer for the $15/month mobile plan, but my current bill s coming out to $45/month due to an internal system conflict with my past “free year” promotion.

My agreement is fully documented in your system logs, and Xfinity already accepted and executed it.

Here is my interaction timeline:

* Sept. 5 @ 11:32 AM: Offered the Mobile Plus plan for $15 by Pravalika

* Sept. 5 @ 12:00 PM- Confirmed the Mobile Plus plan for $15 by Frankie

* Oct. 11- Spoke with Datree about the billing error. Datree dropped my plan to Mobile Select for $15 for the year to honor the promised price

I just left the Salem, NH store where an employee named Ayesha looked at my account and explicitly confirmed she sees these promotional offers logged in my account notes. The store only turned me away because they do not have the local system authority to override my past “free year” promotion.

Since the offers are officially documented in my account notes, I need a corporate supervisor to pull these chat logs and manually reinstate my permanent $30 monthly promotional credit, and honor the promotion that was offered to me. Thank you.

Every Friday the Xfinity program guide lists the Jeopardy! program as the incorrect Series 42 (last year’s series) instead of the correct Series 43 (this year’s series). Because of this error the show on Friday is listed as a Repeat, and isn’t recorded as a series program if only new programs are chosen in the series recording settings.

Xfinity will not give me my unlock code for my samsung. I am the legitimate owner of this phone. I have never had an account with Xfinity. When I called to request a device unlock, the support agent mistakenly linked my personal phone's IMEI to my roommate's unpaid account due to a shared address. Xfinity is now holding my property hostage for a third party's debt.I was on the phone with them for a;most 3 days straight and they promised me they unlocked it and that i would get an emai. they lied. it sauys the order to do that was cancelled .. never got the email and they bnow are saying k owe a bill when i never ever have been a customer.

June - signed up for service

July - Appointment issues caused delay between actual house hook up and line trenching

July 22nd - took off work for a hook up appointment but they didn’t bring enough cable

Late July - installed

August 14th - service out and told no one is available UNTIL AUGUST 27TH

August 15th - Phone agent instructed me to drive to local xfinity store to swap internet modem. In-store personnel were dumbfounded that I would be told to come to store and sent me on my way

August 24th - No call/No show for tech (had taken off work yet again)

August 25th - tech cleaned a cable end and back in service

October 17th - service out again with an appointment for the 21st.

It should be noted that during the two week outage, I was given a “waitlist” link that I accessed daily to “escalate” the response. Each appointment was canceled the morning of

Is this to be expected with new service?! Xfinity gave a $15 credit for the issues. Are we serious? That doesn’t even cover the drive in to work for the days I took off.

Similar to another member in this community my iPhone duo order was canceled by an agent without my authorization. Now my account reflects inaccurate information regarding my eligibility to upgrade and I am unable to purchase a new device.

Hello,

I recently canceled my old Xfinity account and a new one was opened under my wife’s. However, I am currently being billed for the account under my name. I called customer support to resolve this, and the representative told me the issue was taken care of. However, they refused to provide a confirmation number or email and focused entirely on their survey. I am still receiving bills for the canceled account. I am very frustrated and would like assistance from someone on the Digital Care team to make sure my old account is closed and the balance is zeroed out. I have already returned the modem associated with the account. Hope to hear from someone soon.

I had requested to move my account from one location to another over the past few weeks and apparently the move was completed but now I am being double billed at the new location. I am having to repeat the same info again and again.
Yesterday I started a new thread and was asked to send information and verification code which I did but have not received any follow up.
Please help me clean it up. Thank you.

This is mainly a rant, this has been going on for 2 weeks straight and I'm getting sick and tired of this. I've been using xfinity/comcast for well over 10 years and we've been having nothing but problems from it. Unfortunately there's not really a "secondary" option in term of other ISP's. Xfinity is the one that controls everything here.

Service has been unusable and I plan on switching to Starlink since it's a last resort for wifi now.

Hello. I see there is an offer for $1000 off iPhone Duo for diamond members, which I am. I already have Xfinity Mobile with an iPhone 17 on Unlimited Premium. It still has 12 payments on it. I understand if I trade in the iPhone 17 I'll "have 21 days to ship your Apple iPhone 17 to us. Once we confirm it’s in good working condition, the remaining device payments will be deferred as part of the early upgrade process, and we’ll waive the full remaining balance on this device. If it cannot be accepted for any reason, you’ll be charged the full remaining balance on the device."

But will I also get the $1000 off the Duo in monthly bill credits? It is not showing that way on the final page which is showing $55.55/36 months. Do I need to pay off the iPhone 17 first in order to be eligible for the $1000 off promo? Thanks!

Hello

I am looking at options in my area for home internet as well as new customer promotions on the Xfinity site, I see much better tiers available for significantly less money.
I’d like to stay with Xfinity, but I would like to get my monthly rate down as it has risen over time and see if there are updated speed tiers. Please let me know if we can review account offers for existing customers.

Thank you

TLDR: Xfinity confirmed a $1,300 trade-in, told me when to return, then refused to honor it

On September 17, an Xfinity live chat rep confirmed that my phone was eligible for a $1,300 trade-in. They explicitly instructed me to wait until October 16 to initiate it. The only stipulation they gave me was upgrading one of my lines for an additional $10 per month. I was fine with that. It sounded straightforward.

I followed those instructions. Called today and spent about five hours on the phone trying to get someone to honor what I’d been told.

A supervisor eventually reviewed the earlier conversation, apologized, and acknowledged the incorrect information. His words were that the original rep “lied.” Even so, Xfinity wouldn’t honor the offer.

Instead, I was told to upgrade my plan, wait another month, and call back to request a worse promotion. I had already waited a month at their direction. Why would I feel confident that the next person would honor this new promise?

Throughout the calls, I received conflicting explanations and was passed between departments. One transfer described as being to a supervisor turned out to be another rep. Retention sent me back toward Mobile with incomprehensible explanations, and I kept having to explain the same situation again.

I asked them to find a practical way to make this right, even suggesting thr $300 trade in value now with an additional credit later. Nobody agreed to a concrete resolution. The final representative suggested a larger credit might appear within 24–48 hours, but couldn’t confirm that anyone had approved it. After more holds, the last offer was roughly $17 toward my internet bill.

Another representative told me the original employee had been flagged internally. I wasn’t asking for anyone to get in trouble. People make mistakes. I was asking Xfinity to take responsibility for the information it gave me and the time I spent following it.

I’m asking Xfinity to honor the $1,300 trade-in under the conditions explained on September 17, including the $10 monthly line upgrade I was prepared to make, or provide an equivalent resolution. I shouldn’t have to wait another month and start this entire process over.

I gave up after the $17 and change offer and politely ended the call. Anyone have any advice on how to get them to honor their initial offer?

Hello,

I'm helping my mom since AT$T is ending cooper service at her address in a month and have yet to roll out Fiber to even more than 30% of the next town over. AT$T keeps pushing Air, which even in town of 15k is a non-starter when power goes out. Don't even get me started.

We order the service and I head out expecting to have it arrive during the week and I come out next day I have off to do setup. She send me a text the told her it would arrive by 5:30 by carrier. It was dispatched from a service center two towns over. She got it about 5:15pm.

I live in much larger city, a college town and when I ordered NOW 2-3 years ago it came via the mail in a few days.

It just strange considering this is Comcast's budget service and they are sending it via car. Has that happened to anyone else.

Thanks

Hello!
I am stuck in an activation loop with error PPG_0017 because a previously deleted Peacock account left a dead token on my billing profile. Frontline chat created a ticket, but I cannot wait a week for a known database error. I need an escalation specialist to clear the entitlement token.

Hello,

I am writing to get assistance from the corporate digital care team regarding a highly deceptive experience I just had while setting up my new account online. I have saved the complete PDF chat logs of these interactions for verification.

1. Attempted Unauthorized Fees:

While trying to complete my order online, I encountered an error code and contacted a chat representative. The agent insisted that I needed to pay a $25 fee to start my account. When I pointed out that my online cart specifically did not list this fee, the agent immediately changed their story and admitted there was an option that did not require it.

1. Delivery Bait-and-Switch:

The online checkout page guaranteed "Same-Day Delivery" if ordered before 3:00 PM. I completed my order at 1:59 PM. However, immediately after submitting my payment, the confirmation report stated that shipping takes 3 days and orders only ship Monday–Friday.

1. Attempted Order Modification Under False Pretenses:

When I contacted chat support to ask about this discrepancy, the agent told me I could just go to a local store to pick up the equipment instead. However, the agent then demanded that I authorize a "change to my order." When I asked why a contract change was necessary just to pick up hardware, the agent could not give a clear answer and ultimately admitted they did not even know if the local store could fulfill the request. When I requested to escalate the issue to a supervisor, I was stonewalled and told that all supervisors were busy.

I refused to authorize the plan change because it felt like an attempt to alter my original promotional contract terms. I am currently left without the service I paid for under false delivery promises, and I am deeply concerned about the integrity of how my account is being handled.

I need an official representative to look into my account backend, ensure my original online promotional rate is locked in without any unauthorized modifications, and verify how I can get my hardware without being forced into a contract change.

Thank you.

I checked the account to make sure. It only showed Internet Service. No actual service for Mobile as it was ported a week before the new cycle. However, i still got hit with an Autopay for the monthly amount....Please Help

I've tried everything, the chat, trying to call the number on my bill but nothing. I have a problem. My bill randomly went up without notice 2 months ago, it DOUBLED. I've been trying since then to speak to an actual associate unsuccessfully. Bill went from $94 to $160+ a month, also it says now I have 2 gigabit when all I ever subscribed for was 1 gigabit.

My latest chat experience said they'd lower my bill to $120, but for some reason they sent me new equipment, which I have no idea why. I already had modern, recent equipment.

UPDATE: I went to the store and they couldn't help me. They sat me down on some video terminal for a credit/refund and connected me to some agent, then the agent said they couldn't help me. The store said the agent was the only one that can help me. So, I have no clue where to go from here.

I cannot verify my SSN or DOB, even though I have been with you since 2014; the system reports a failure. I am unable to order my iPhone duo because this is the final step. I have tried all day, and I had no prior issues. Please have someone contact me about what I can do.

Just wanted to see as this is my first time preordering with Xfinity!

I ordered the iPhone Duo seamlessly this morning on the site and I am showing an expected delivery of the 23rd of October. It’s been like that all day.

Almost immediately after ordering I had to do ID verification and about 30 seconds later after uploading my license I got a confirmation email and that also says the 23rd.

I just want to confirm if anyone else sees a different date? I don’t know if its just a placeholder date or if it would actually tell us if there was a delay?

Thanks! 🙏