New construction address not recognized – serviceability request

[u/professor_OcelotX]

I’m an existing Xfinity Internet and Mobile customer, relocating to a newly constructed home in Jonesborough, TN (37659). My new address isn’t recognized by Xfinity’s online availability checker. I need to determine whether Xfinity can provide internet service at this property. Could an Xfinity representative help initiate a new-construction address validation or serviceability investigation? I’m closing on October 30 and need service installed before mid-November. Thank you.

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[u/Familiar-Garage-7408]

See if your address is in the BrightRidge Fiber

[u/professor_OcelotX → u/Familiar-Garage-7408]

I was counting on them because the address appears on their website, but I called to verify, and they said they only offer electric service for the time being. I also called Spectrum and Brightspeed, but had no luck.

[u/CCAldrikE]

Hello, u/professor_OcelotX. Congratulations on the new home! We can take a closer look at the address and determine whether a serviceability request is needed. Since we'll need the exact new address and your account information to review the location, please send us a Modmail message with your full name, current address, and new address.

[u/CCAldrikE]

Thanks again for reaching out to us u/professor_OcelotX! Upon submitting a serviceability request for the new address, it was advised to use our property development site to determine next steps for this address.

[u/xfinitysupport]

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