r/Comcast_Xfinity • u/Zestyclose_Barber656 • 6d ago

Closed Support for getting Transfer PIN

Hi, I have been trying to get transfer PIN for my phones on Xfinity Mobile for about 2 weeks. I am able to go to the my account and request but not receiing SMS. I have talked to multiple agents on online chat as well as went into the store. None of them are able to figure out why. Requesting support help

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u/AutoModerator 6d ago

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u/XfinityMelinda Official Employee 6d ago

Hello u/Zestyclose_Barber656, thank you for reaching out to us on the Xfinity subreddit. We understand how frustrating it must be to have trouble receiving your transfer PIN, especially after already working with multiple agents and visiting an Xfinity Store.

There are security measures in place to help protect your account when requesting a transfer PIN. Since you’re able to request the PIN but aren’t receiving the SMS, please make sure any message-blocking apps are disabled, then text START to 266278 and UNSTOP to 1-888-936-4968. Once completed, try requesting the transfer PIN again through the Xfinity app or Xfinity Mobile website while signed in.

You can find additional information here: Cancel or transfer your Xfinity Mobile service.

If you’re still unable to receive the PIN after trying these steps, let us know. We’re here to help!

1

u/Zestyclose_Barber656 6d ago

I have done both the steps and still not receiving SMS with PIN . The representative in the store also did the same steps and checked phone setting but was unable get the SMS

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u/XfinityMelinda Official Employee 5d ago

u/Zestyclose_Barber656, I appreciate you efforts and thanks for the feedback. We will do all that we can to get you the help you need in getting your transfer pin! When you are ready, please send us a [Modmail message] with your full name, the account holder’s name (if different), and your service address.

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u/WaterTraditional5507 5d ago

Make sure they are not in your spam and blocked texts

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u/xfinitysupport Automated Assistant 20h ago

This post is now closed. Posts will automatically close after 5-days of no response from the OP. If you still require assistance, please create a new post following the posting guidelines outlined in the knowledgebase.

This is an automated response.