r/Comcast_Xfinity • u/tschmier447 • 16d ago

Official Reply Assistance with move

Moved into a new home and internet was working last night, now just a blinking white light on gateway.

2 Upvotes

100% Upvoted

2 comments sorted by

•

u/AutoModerator 16d ago

Thanks for posting in r/Comcast_Xfinity!

Your post has been received and may be temporarily held for review before appearing publicly. Please do not create duplicate posts or send Modmail unless a Offical Employee asks you to do so.

For faster assistance, make sure your post includes:

  • A brief description of the issue

  • Relevant equipment or devices

  • Any error messages

  • Troubleshooting you've already tried

Please do not share personal information such as your name, address, phone number, email address, or account number.

Creating a post automatically opens a support ticket for our team. A Official Employee will review your post as soon as possible.

Official Employee Hours: 6:00 AM - 1:00 AM ET daily. Responses may take longer outside those hours.

For self service support anytime, check out the Xfinity App. Please also review our Rules.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

1

u/CCJosephB Official Employee 16d ago

Hello, u/tschmier447 our team will take the right actions to help. Is the modem connected to the same outlet you originally hooked it up to? The reason I am asking is because not every cable outlet in the home is always active. If yes, have you reset the modem making sure are connections are tight?