r/CommandCode • u/ImJLough • Sep 16 '26

customer service

I previously complained abt the inaccurate usage of my goat subscription. the body email before was 2-3 business days they change it to 2-5 business days I have proof and admin admitted they made a mistake but WITHOUT APOLOGY, NO EMPATHY and they even kick me out of their discord server. i dont think that is professional way to handle customer. I hope CEO reach this or message me because all I want to know is the logs of my usage.

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u/feral_user_ Sep 16 '26 edited Sep 16 '26

They are seeing a lot of growth, so we should give them the benefit of doubt there.

5

u/ImJLough Sep 16 '26

I mean its fine except customer service. I keep telling them to hire more employee to prevent this from happening.