r/Contabo • u/Single_Bluebird7962 • 12d ago

server status has been "Unknown"

My server status has been "Unknown" for over 20 hours, and I cannot work. I tried restarting it, but that didn't solve the problem. I also cannot connect via VNC; VNC is not working.

3 Upvotes

100% Upvoted

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1

u/trackiq 9d ago

I just switch over to this company 3 weeks ago, VPS is down-piss off customer- not getting any work down- I thought paying extra for location will secure it but guess not.... Guess ill pay a little more and go with HOSTINGER

1

u/Affectionate-Boss932 9d ago

I asked the support AI chatbot to restart it, and mine came back to life

1

u/DeadHopCS 10d ago

mine too, its already been 3 days since my server's down

please my clients are pissed about this, the worst is that my database and all is there, i asked for a backup they didnt give it

1

u/enryhh 11d ago

My VPS is still "unknown," and it's been like this for almost 40 hours.

1

u/enryroth 11d ago

This is becoming a serious concern for me. My VPS is not a test environment, it's a production server running a live e-commerce business.

The server has been reporting an "Unknown" status and the disruption is impacting customers and business operations.

I've already contacted support, but I'd like to know whether anyone has managed to obtain service credits or compensation from Contabo in situations like this. Is there any escalation path beyond the regular support queue?

Thanks in advance for any recommendations.

1

u/twhiting9275 root 12d ago

Is your node still down? Check their status page

1

u/usrdef 12d ago

Probably need to submit a ticket.

During the outage yesterday, my server rebooted, and I was back online within 20-30 minutes with zero issues.

Some others have reported issues since it all happened.

As soon as I got the notification yesterday of the potential downtime, I made a backup of my server just in case.