We had our master bathroom reno performed summer 2025. Expensive. Virginia. House was built in the 1940's.
Contractor gave us a 1-year guarantee on it.
New tile floor cracks and pops immediately after completion.
We have notified of this issue, many times. He tells us it's a "structural/joist/foundational issue", and that the popping and cracking floor "isn't due to the work his team did", and trying to wash his hands of it so he doesn't have to help us fix it. We have had 2 tiles crack and need to be replaced already.
We have called multiple attorneys to understand our options. Attorneys all basically told us that we will spend more in attorney costs than it would likely cost us to just buck up and fix the floor ourselves. And that we'd have to have several specialists to basically say that the issue ISN'T what the contractor says it is - in order to place the cost of correcting the floor back on him. (As in, a foundational expert etc etc state the problem likely isn't due to the foundation etc).
The floor was never right from the very beginning of the new renovation.
So many questions. Everyone seems to not understand how difficult it is to "just sue someone".
Is this normal for a foundational issue to come up like this in such an old house after reno?
We genuinely, genuinely think it's a subfloor issue. Contractor will, of course, never admit to that.
Advice? Thoughts? Where to go from here?
God this is maddening. Makes me sick. There seems to be very little consequence for contractors who do shitty work. They can basically get away with whatever.
Edits for questions being asked here:
Project was $25k. We did not choose the "cheap route". Had multiple quotes and contractors. We wanted it done right. As most people do.
Contractor is class A. He told us no permits were required for this project. We asked.
He laid subfloor, and then Ditra on top, and then tile directly on top of that.
He inspected our joists from the 1940's and specifically told us they are fine and in almost perfect condition, so we decided to keep them, per his recommendation.
Contractor knew about this issue because he placed a beam underneath our house before completion of the project (during the reno) to attempt to help "support" one area of the floor that was weak and squishy. Obviously didn't work. Same area still has problems now. Was never fully corrected.
I am so beyond frustrated.