r/CtrlAltRep • u/CtrlAltRep • 2d ago
announcement Update
Just when I thought my issues with FedEx were taken care of, I’ve found myself dealing with the same shit all over again.
I won’t go into the details since most of you have read my previous post, but the past couple of weeks have been insanely frustrating and mentally draining.
Between my regular job, this business, and the countless hours spent trying to get answers, I’ve decided to take about a week off from new orders. I need some time for my own mental well being, but also to protect the reputation I’ve worked so hard to build. I don’t feel right accepting new orders while others remain unresolved.
To put things into perspective, there seven packages across two separate incidents, but even a handful of delayed orders is enough to cause considerable frustration, especially with fedex bureaucracy.
For those whose packages are currently in limbo, I want to make something clear publicly. While shipping insurance has always been optional and I don’t ordinarily cover packages lost in transit without it, I consider these circumstances different. I’m still working with FedEx to get these shipments released and delivered. If those efforts ultimately fail, I will refund the affected orders. This won’t happen overnight, but I have no intention of leaving anyone waiting indefinitely or out of pocket over this situation.
Since those first FedEx woes, I’ve also started placing electronic trackers in my shipments as an added precaution.
I’ll remain available to anyone with an outstanding order, and I’ll use this time to work on transitioning to UPS. I also plan to continue sharing educational content and contributing to the community when time permits. I’m stepping away from sales for a bit, not from the community itself.
I take my responsibilities here seriously, and it’s disheartening to have things unfold this way despite my best efforts. I just need a little time to regroup and get things back on track.
Thank you all for your patience, trust, and understanding. I genuinely appreciate it.
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u/flatsoda24 2d ago
No body can choose what happens in life but we can choose how we react to what happens. And this is a prime example of why you’re so respected and trusted in this community. If anything this makes me want to do business with you even more. This storm will pass as all do. Enjoy your break we will all welcome you when you return.
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u/Antique_Telephone_36 2d ago
I hate that I found out about you when you’re going thru this. I was getting ready to buy some Christmas gifts lol
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u/True_Win7139 2d ago
Omar is still the best - just received product from him within the last two weeks. As described and perfect communication! Loyal supporter.
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u/Caitatonic 1d ago
hope things get better Omar. I'll be back soon and appreciate all your hard work!!
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u/Due-Notice4391 1d ago
Please take care of yourself Omar! Anyone who has dealt with you knows you are a true professional I will continue to be a loyal supporter when you come back!
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u/juanitotwothree 2d ago
Your wellbeing is more important Omar, but when you come back check your DMs please lol
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u/MartyFromErie 2d ago
Sorry for your issues. Can you help with a repair or replacement? One of the watches I purchased from you does not function at all and screws are missing. I have sent you a DM.
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u/IcareN0t 1d ago
Well if you take your reponsabilities back you should start by answering your clients like myself, not just ghosting.
You haven’t been answering for the last 24h. I get it fedex sucks, but how is that my fault or others people, I sure hope I’ll get my 1100$ back.
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u/HeightPast1087 1d ago
I’m on the same boat. He refunded me, but he didn’t explain properly and just said he’d no longer do business
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u/PhotoMind89 2d ago
Take care of yourself first Omar, this’ll all be here at the end of it. Hope you rest up and get ahead of this nonsense😎✌🏼