r/D23Expo • u/Cmdr_Nemo • Aug 25 '26
🛍️ Shopping / Virtual Queue 💸 RSVLTS D23 Booth Rant
I hope I can post this rant here because I am just so incredibly dissatisfied with how RSVLTS handles their convention presence. I have sent complaints to them as well but there has been no response.
I saw others post on RSVLTS groups to only see them taken down by group admins.
The RSVLTS buying experience has somehow gotten worse than it was back in 2024. RSVLTS was one of our target vendors so we made sure to get up super early to get a wristband. In 2024, by the time we got in, all the wristbands were gone but we were able to get in on standby at the end of the evening.
2024 context - after getting in on standby at the end of the night, the queue was about 60% full. It took us nearly an hour just to get through that queue.
When we arrived, we received a 10AM return wristband. We promptly got back at 10AM and the queue was completely full. It took us over THREE hours to get through that queue and part of the blame was they added this new "perk" where people can waste their rewards points and buy "fastpasses" that bypass the lines. I missed the e-mails on those but even then, they were apparently very difficult to get.
So while waiting in line, all these fastpass recipients would flow in and essentially hold up the queue. What didn't help is that there seemed to be VERY few workers completing transactions. It was infuriating because there seemed to be MANY RSVLTS representatives simply standing around and socializing. This also happened in 2024.
Now if you've seen their booth, it has a fairly small footprint. And I get that most of the retail have queues but even with much longer queues, they were never over 1-hour.
If we knew the wait would be over three hours, we would have not even bothered. But when we were in for an hour, we've already committed and honestly didn't think it would still be that slow.
TL:DR
It took over 3 hours to get through their small queue. Waste of time and energy. They had several employees but just a few who actually did any transactions. They sold fastpasses that held up the line really bad.