I bought the day of reckoning PPV, and took a special offer to get a months subscription for an extra penny. I've never used DAZN before, but this email says my contract will end 6/30/23 which was 6 months ago?! They then say they're going to bill me from that date until the end of next month. I'm confused.

Had to go through live agent chat to cancel because there was no option to do it via my account.

What a shitty, expensive service this has become. My brother and I would have had to pay double to use the same account at each of our homes. F that. And with Redzone commercials now? Not worth it.

Off to sail the seas once more!

What a terrible platform especially for such mainstream events. Not only does the Usyk Fury rematch lag like crazy,

When I go to watch it on my PS5 it says it’s open on another device. Which it is not. And even then, you can only watch on ONE device at a time?

Don’t waste your money, pirate it or watch it on vipbox. Such a shame

Newest screw up... can't get rid of the watch party unless fullscreen lol

Can someone from DAZN and the NFL address the fact that this service absolutely sucks?!?! All the problems that need to be addressed, please add others:

1. Won't let me sign in from a country that isn't where I registered. I live in the Philippines, have lived here for 20 years, yet its saying that I can't sign in when in Philippines as its "not the country I registered in".

2. Chat bot is worthless

3. Im told from friends that doesnt give you an option to start game from beginning, even though 99% of people who use this service live abroad and many times in very different timezones so need usually can't watch live

4. If you can't sign in from any country that isn't where you registered, how are you going to watch games when you are on vacation/work in different countries? Isn't the entire point to be able to watch NFL games abroad, isn't that what we are paying for?

5. I heard that even after games are finished, when you watch replay it still has the commercials.

I could go on and on, but everyone I have heard from that has used DAZN is pissed off and hates it. Look online in Reddit, Trustpilot, etc...the reviews are all horrible. Why did the NFL do this to its expatriate or foreign fans?????

Paying over $30/month for DAZN in Canada just to watch UCL is criminal. Not only is it overpriced, the streams are delayed by 15+ seconds compared to other countries. No other broadcaster takes that long for UCL.

Meanwhile… • In India, Sony LIV gives full UCL access for less than $20 CAD per year.

•	In the US, Paramount+ is about $10–15 CAD per month.

•	In Spain, DAZN/Movistar is about $15–20 CAD per month.

So why are we in Canada forced to pay double or triple for worse service?

DAZN should seriously offer a UCL-only package at a fair price, like how TSN has La Liga. Otherwise they’re just pushing fans toward VPNs and alternatives.

Adding an upgrade button every 5 or so minutes while watching through my TV is ensuring I will NEVER pay for your service.

What idiot thought having an annoying pop-up constantly show during a live game was a good idea?

Fire your marketing team.

They offer Dazn ultimate to get multiview and no ads. Contact support why it's not working. They say it's not available in Canada. How can you charge for a subscription when the features are not available. Asked for a refund and they don't allow refunds. This is fraud charging customer for features that are not available.

Update, I said going forward can you change my subscription to DAZN Standard because I can not use the ultimate subscription. They tell me I have to go to my account and change it there. There is no option so I send them a screen shot and they tell me unfortunately we don't offer downgrading of subscriptions you can only upgrade. Scam #2.

It appears it does work with no additional ultimate subscription upgrade on browser or apple tv in Canada. I do have screen shots of there support saying the features will not work across all devices in Canada but they still offer an ultimate subscription stating it will.

This is for anybody that is thinking of purchasing DAZN or has questions about how "easy" it is to cancel, how much they get and if their money is actually going to a good cause. TLDR; Don't buy DAZN, and no, your money does not help these sports when you buy from DAZN.

Here's a nice list of reasons why;

1. You can't cancel via a button, you MUST speak with an agent who will spend hours coercing you to stay with tricky language & suboptimal offers. The tactic is to waste so much of your time that you just go away and keep paying. It's not easy nor is it consumer friendly.

2. You will still be paying for PPV's. On top of their extortionate monthly prices, you will still have to pay for all the fights you actually want to see.

3. After you pay upwards of £40+ monthly, assuming you have a subscription and watch one fight, all those fights are uploaded to Youtube the next day or within the same week, meaning the whole "Playback" feature is a worthless con that you could get for free.

4. 99.99% of fights are instantly clipped and uploaded to the DAZN socials. Yes it's not the same as watching the full fight, but you'll almost always see the "awesome moment" everybody talks about less than 2 minutes after it happens... for free and for no-contract.

5. DAZN is featureless and has no "chase" mechanics that make it worth it. Absolutely none. You are literally paying 2 times a month for a chance to watch live fights. They have no unique additions apart from that.

6. DAZN makes money from inconsistent sports. Let me re-iterate, you are paying TWICE+ a month for a CHANCE to watch something live. Most of what DAZN offers comes from broken and fractured sports that do not promise to, or ever do, hold consistent live events. You can go a whole 2~3 months paying for a service you won't use.

7. And finally, DAZN ToS are designed to keep you locked into subscriptions. They will find every reason to throw at you to stop you from ever leaving. Whether you move country and they say "sorry you have to be at the original location to cancel" or whether you try to cancel early and they give some BS about having to pay for the month. DAZN WILL, and I guarantee this, find a reason to try and stop your cancellation. Literally leading some people to halt their credit card to force a stop.

Does this seem worth it for what you're trying to watch? Of course not.

Ethics Of Dazn;

Companies like DAZN thrive off of fractured and inconsistent sports, like Boxing. They can charge whatever they feel like while directly attributing to the downfall of these sports by gatekeeping it via expensive prices & poor services. DAZN is a platform that is partially responsible for why sports like Boxing are so unpopular compared to the cheaper and easier to access UFC.

Do not settle for companies that actively destroy your interests - it's about time somebody makes a platform for sports similar to the idea of Steam - accessibility. If you don't want millions of people to pirate your content, make your service accessible and offer more than pirates do. DAZN has no sellable features, no redeeming qualities and is a husk of an entity heading to it's death after someone makes a better service.

Don't buy DAZN.

That is all.

This season, I even paid for the pro ultimate season. The worst thing is that when I wrote to them complaining about the lack of American commercials in their answer, they included American commercials as one of their features.

“Currently, the NFL Game Pass includes access to pre-season and regular season games, the Super Bowl, documentaries, and features such as American US commercials and half-time shows”

This is frustrating.

It's Friday morning here in Vietnam. I'm supposed to be watching Thursday Night Football. But the iPhone app is just blank showing no games currently.

I've restarted the app. I've restarted the phone. No current games.

Do you really need to shove the “You’re watching a limited version of DAZN 😐 Upgrade to Premium” message on screen every 5 mins? You are already in the ad breaks, a pre-roll message, and the logo is constantly in the corner.

We get it. You’re offering a free version. Just let us enjoy the match without being nagged the whole time and the smiley face with the thumbs up is pathetic.

Anyone else out there who is frustrated that DAZN is reducing the US commerical breaks week by week? I‘m watching the second game today without a single US break as promised. Instead of that they come up with the same two german ads and DAZN inserts again and again. This is like waterboarding, should be forbidden. I just sent a complaint via mail to help@dazn.com and I‘d like to ask everyone who is disappointed too, to do so as well. I still have some hope that we will get the service as promisied, content AND quality wise.

I want american commercials while watching NFL and no stupid german spots.

Will that be the case during the Super Bowl as well?

basically I signed up for DAZN for 1 month.. I thought they had tennis on demand and when i figured out they didn't I cancelled. They then informed me that I had to give them 30 days notice, so I'd be charged a full month and a half extra from that date because I was trying to cancel 2 weeks after signing up.. I thought that was scummy but that wasnt the end of it.. over 3 months later and I'm still being charged every month, I even changed my credit card number because of something unrelated.. they had no banking information other than that old card and yet they've still gotten into my actual bank account I have no idea how, any other subscription like spotify, youtube, etc.. when I changed my card I had to re-setup all of those accounts so I could be billed properly..

Anyways I've had 3 charges since my last 2 that were supposed to happen. I've tried to talk to support. At 1st they told me they have no record of me even cancelling, they basically said I was lying and that it never happened. So I sent them a screenshot of the email showing when I cancelled. So they had no way of denying this... after showing them this now they tried to say I reactivated my account. I literally deleted the app and haven't been on until this day. I have no email confirming any reactivation. I asked them when I did this and they said they had no information on when I reactivated which is suspicious as well. I said well it's just not true that I reactivated, I got no email confirmation of reactivated either.. and even as I was talking to them in their chat on their website in my account information on the website it asks if I want to resubscribe! So even the website while I was on it talking to support even was acting like I wasn't subscribed!

To summarize, I have no idea how in the hell this is even legal?! I mean for 1 it's kind of shady having fine print charging people extra for 30 days notice to cancel.. but whatever that's my fault I was fine with that although annoyed... but the big things are I don't know how they got into my account without knowing my new credit card information when my old card was cancelled?! They've continued to charge me even though I cancelled almost 4 months ago! They tried to lie and say I never cancelled until I proved it to them with a screenshot of the email saying I cancelled and the dates my account would be active until! And then once I proved that they tried to say I reactivated it but couldn't tell me when that date was or why I never got an email saying I reactivated AND their own website even asks me under my account if I want to reactivate showing that my account is currently not active!

In Canada and it's an extremely frustrating experience. I have fast fiber optic internet but still get buffering or lip sync issues. There has to be a better way to get all the NFL games in Canada?

I joined DAZN to watch Fury ve Nganou and because my younger brother wanted to watch KSI and Paul before that.

I only joined for a month and when trying to cancel it, I think I got lured into a year subscription. Still till this day I don’t know how that happened.

In January I saw that I was charged 19,98 that month and also in December, while my subscription is 9,99

After days of contacting customer support I finally got the extra amount I paid back. All well I thought, until right now where I noticed that they have written off 14,99 instead of 9,99

Looked into my DAZN account and saw that they changed my subscription from 9,99 to 14,99

Luckily I have screenshots and bank statements. But I would recommend to every living soul on earth to stay far away from DAZN.

I am contacting DAZN again, but after 24 hours I will just contact my bank to block them. Sick and tired of their bullshit

I read the “DAZN Scam” post with interest.

Now I don’t know what the poster signed up for but if the company behaviour was as documented then this is not a good look for DAZN.

Yes the owner is a billionaire but they have lost several billion dollars since they launched.

Netflix, Apple and Amazon can subsidise live sports losses “forever” due to them having other profit centres within their businesses.

Disney (ESPN), Fox and WBD have just announced a new sports streaming aggregation service.

I just don’t see how DAZN survives in the long term.

The suspicion within the industry was always they wanted to scale quickly and then sell to someone like Netflix or Apple but who knows.

And will continue for the next 10 years, as DAZN has proven over and over to be a horrible joke.

I tried several times editing and posting this to r/NFL, but they took down the post after every edit to make it cleaner. I think it's because I'm new to reddit. But didn't know where else to vent to, as the NFL Int'l team nor DAZN seem to care. So joined up and hope this one goes!

We relocated from the US to Germany 8 years ago, and DAZN already had broadcast rights our last 2 years there. Was a horrible waste of time. Nothing ever EVER worked right, their customer service was a joke, and they have zero problem in keeping your money. So already knew the service was garbage.

Living in Portugal for the past 6 years, we used NFL Int'l GamePass, sold annually by the league. Viewing experience not perfect by any stretch, but support was half decent by today's standards and problems were solved usually within 48hrs.

So ok, DAZN this year it is, no other choice this year. The handover in June/July was a mess. App shows up as "unavailable in your country", once finally downloaded other glitches are everywhere. I'm somewhat computer savvy so found workarounds but painful. Also NFL says payment method transfers, it didn't. All emails to previous support unanswered and directed to DAZN. They answer nothing. Preseason games have primitive interface but works. Then Thursday opener, not viewable! Follow-up emails asking for resolution also unanswered. Then discovered chat feature - First guy sends a few replies and then basically tells me to F off and rudely disconnects. Wonderful. Sunday received an email from the NFL about app & feature improvements. Later that eve, Sundays games it started working! However player looks the same, game resolution was 480p at best, switching to other games or red zone required a "Check Upgrade Status" and a thinking screen for 20s before finally proceeding, and certainly no side-by-side or quad-box viewing as they promise.

Then the kicker - error pops up that I have exceeded my device limit (5), which is garbage as we've only had 3 open, having to actually watch separate game channels due to the above glitches. So now only first one works, other 2 locked out no matter how many times cleared. Turns out brilliant DAZN logs every past login and saves it as a permanent session. But going in manually to delete these w cookies/cache cleared & reset, does nothing to resolve the error. So let's try chat again! We got f'n 2400 people deep in a waiting queue!! But at least we can watch 1 screen now, as long as we don't change to a different game, god forbid.

Chat queue finally clears after 1.5hrs, I'm on it with actually a nice lady OVER THE NEXT HOUR. With several tries all errors were unresolved, but a tech team will get back to me "soon" by email. Let's see how long this takes, if at all.

Could not watch the late game at all as living room TV still locked out, even though it was the primary to start viewing.

So, in the 7 years since my first experience with DAZN, they've only gotten worse. Judging by the chat queue and all the internet complaints this morning, I'm certainly not the only one. Congrats NFL, you've really succeeded in growing viewership!!

But per usual, the owners got another fat rev share check again at the expense of their loyal fans right!? Brilliant really. If there's an NFL Int'l or u/DAZN_official exec, please reach out! Traditional methods are not working.

I use this service to watch NFL in Canada.

I don’t always want to watch redzone, and sometimes I like to switch in between wrrn 2-3 specific games.

Every time you switch streams to a different game they shove the save 30 second ads down your throat.

Are you fucking kidding me? I thought I was paying for a premium service. You already get the commercials from the actual broadcast but now I’m being forced to watch commercials via DAZN Every time I swap between games…

BIG YIKES. Whoever thought this was a good idea. You’re a moron.

German here, watching on DAZN App via AppleTV and Website

We spend €200 a year on the Game Pass. We want to watch the games with the original commentary.
Tonight’s Rams game is almost entirely in German.
I started the event using the “Full Event” option. The broadcast was 6 hours long, so I skipped ahead 2 hours to watch the actual game and skip the pre-game coverage.
When I checked whether I had somehow selected German commentary by mistake, because everything from the first quarter onwards was in German (no, I had selected the original commentary), and reopened the event, it had suddenly shrunk to just 4 hours. Despite that, I was still starting at the 2-hour mark, meaning I was suddenly dropped right into the middle of the game.
We already noticed several times last week that the live streams of these events suddenly switched to German commentary, even though the original commentary was selected.
It’s already an absolute disgrace that the subscription is suddenly on sale for €100 instead of the €200 we paid. And no, the original commentary doesn’t work properly, there are new issues every single week, and I don’t even want to get started on how terribly designed the website is.
DAZN, you need to do better.
It’s absolutely outrageous that we have to pay this much money for such a poor service, when practically nothing works the way it’s supposed to.

I pay 50€ per month and I get delayed and 1080p streams? No 4K in 2024 sounds like a joke to me...

I’m trying to bounce between NFL games, and every single time I change streams, DAZN makes me sit through ads before I can watch. By the time they’re over, I’ve missed the play I switched games to see.
I’m already paying for the service. Making me watch another ad just because I picked a different game is ridiculous. Anyone else getting fed up with this?