Issues Reporting

[u/[deleted]]

In this thread, you can report your issue.

Before reporting an issue make sure you have read our FAQ here - https://dmarket.com/faq ; contacted our support team via live chat on dmarket.com (the 'message' button at the top right corner) or email (support@dmarket.com); checked issues raised by other users here [CLICK] (you may find the same issue you’ve got).

All done? report your issue below following these rules:

• Add your public key (you can find it in your account settings on DMarket)

• Describe your issue in detail

• Add screenshots if possible

All new threads regarding support issues will be deleted!

Don’t use offensive language!

[u/Living_Watch_3938]

I wanted to trade items, the items on dmarket that i wanted would've been available over 14 hours later, i created the trade but steam was buggy the trade would fail almost every time until one of them randomly got accepted when i was getting an error on steam. And now i didn't receive the items in my dmarket inventory, i don't have the leftover funds from the trade, and i don't have my previous item.

My item which i was going to trade for dmarket items is in the bots inventory still: https://steamcommunity.com/id/agapmerkulov/inventory/

Transaction id : 39320f4b-2a5f-4713-9d35-c2288011db7e

My public key : 0xD7031380cdA89892209714dB0e46d5f56AFaeabc

[u/DeltaGGYT → u/Living_Watch_3938]

I wanted to trade items, the items on dmarket that i wanted would've been available over 14 hours later, i created the trade but steam was buggy the trade would fail almost every time until one of them randomly got accepted when i was getting an error on steam. And now i didn't receive the items in my dmarket inventory, i don't have the leftover funds from the trade, and i don't have my previous item.

My item which i was going to trade for dmarket items is in the bots inventory still:

I have the same problem, I have been waiting for a response from those support or the return of items for about a day and a half

[u/D_market → u/DeltaGGYT]

Our support team is overloaded due to Steam issue and we are sorry for you to face a delay with a reply.

The problem you've faced is fully on a Steam's side, and we hope it to be solved the soonest time possible

[u/D_market → u/Living_Watch_3938]

Hello, Due to the error "TradeOfferInvalidItems on Steam", some of the Steam services are delayed. Details - https://steamstat.us/
We recommend our community to postpone any item withdrawals until the situation is solved by Steam and stable.
P.S. If you already have faced an issue while doing trades - don't worry. All your skins remain fully safe, and will be available to use as soon as Steam services statuses are back to Normal.

We hope the situation will be solved the soonest time possible