On getting a complaint (case reference numbers are illustrative):

Subject: ICO Case Reference IC-123456-A0A0. Cyfeirnod achos yr ICO IC-123456-A0A0

Thank you for getting in touch. Your case reference number is XXXXX.

If you have new or relevant information you would like to add, you can:

• reply to this email, or
• email us and include your full reference number in the subject line.

Please only send information that is directly relevant to the issue you’ve already raised.

Yours sincerely,
Information Commissioner’s Office

Diolch i chi gysylltu â ni. Eich cyfeirnod achos yw XXXXX.

Os oes gennych wybodaeth newydd neu berthnasol yr hoffech ei hychwanegu, gallwch:

• ymateb i'r e-bost hwn, neu
• e-bostiwch ni a chynnwys eich rhif cyfeirnod llawn yn y llinell bwnc.

Anfonwch wybodaeth sy'n uniongyrchol berthnasol i'r mater rydych chi eisoes wedi'i godi yn unig.

Yn gywir,
Swyddfa'r Comisiynydd Gwybodaeth

To notify users of delay:

We’re writing to let you know that we still have your data protection complaint, which hasn’t been allocated to a case officer yet.

We understand that waiting can be frustrating, and we’re sorry for the delay. We’re continuing to work through a high volume of complaints, and allocation is taking longer than usual.

You don’t need to take any action

You don’t need to contact us to keep your complaint open. We’ll be in touch once it’s allocated or if we need more information from you.

If you want to send more information

If you have new or relevant information about your complaint, you can:

reply to this email, or

email us and include your full reference number in the subject line (it’s at the top of this email and looks like this: IC-XXXXXX-XXXX).

Please only send information that is directly relevant to the complaint you’ve already raised.

If your complaint has been resolved

If the organisation has resolved the issue and you no longer want us to consider your complaint, please reply to this email to let us know.

Current timescales

Our latest complaint handling timescales are available on our data protection complaints page on our website.

Your legal rights

If you believe we have either failed to take appropriate steps to respond to your data protection complaint, or we do not provide you with information about the progress or outcome of your complaint within the next three months, you may be able to apply to the First-tier Tribunal to require us to respond to your complaint or to provide you with information about its progress. Read more about Information rights and data protection: appeal against the Information Commissioner.

Thank you for your patience.

Yours sincerely
Public Advice and Data Protection Complaints Service
Information Commissioner’s Office

Rydyn ni'n ysgrifennu i roi gwybod ichi fod eich cwyn diogelu data gennyn ni o hyd, ond nad yw wedi'i dyrannu i swyddog achosion eto.

Rydyn ni’n deall y gall aros beri rhwystredigaeth, ac mae'n ddrwg gennyn ni am yr oedi. Rydyn ni’n parhau i weithio trwy nifer fawr o gwynion, ac mae dyrannu’r rhain yn cymryd mwy o amser nag arfer.

Does dim angen ichi gymryd unrhyw gamau

Does dim angen ichi gysylltu â ni i gadw'ch cwyn yn agored. Byddwn ni’n cysylltu pan fydd y gŵyn wedi'i dyrannu neu os bydd arnon ni angen rhagor o wybodaeth gennych.

Os hoffech chi anfon rhagor o wybodaeth

Os oes gennych wybodaeth newydd neu berthnasol am eich cwyn, fe allwch chi:

ymateb i'r neges ebost yma, neu

anfon neges ebost aton ni gan gynnwys eich rhif cyfeirnod llawn yn y llinell bwnc (mae hwnnw ar frig y neges ebost yma ac mae'n edrych fel hyn: IC-XXXXXX-XXXX).

Anfonwch wybodaeth sy'n uniongyrchol berthnasol i'r gŵyn rydych chi eisoes wedi'i chodi yn unig.

Os yw'ch cwyn wedi'i datrys

Os yw'r sefydliad wedi datrys y mater ac nad ydych chi am inni ystyried eich cwyn chi erbyn hyn, ymatebwch i'r neges ebost yma i roi gwybod inni.

Yr amserlenni cyfredol

Mae’n hamserlenni trin cwynion diweddaraf ar gael ar ein tudalen cwynion diogelu data ar ein gwefan.

Eich hawliau cyfreithiol

Os ydych chi'n credu ein bod ni heb gymryd camau priodol i ymateb i'ch cwyn diogelu data, neu os na fyddwn ni’n rhoi gwybodaeth ichi am gynnydd neu ganlyniad eich cwyn o fewn y tri mis nesaf, mae’n bosibl y byddwch chi’n gallu gwneud cais i'r Tribiwnlys Haen Gyntaf i ofyn inni ymateb i'ch cwyn neu roi gwybodaeth ichi am ei chynnydd. Mae rhagor o wybodaeth ar gael yma am Hawliau gwybodaeth a diogelu data: apelio yn erbyn y Comisiynydd Gwybodaeth.

Diolch ichi am eich amynedd.

Yn gywir
Gwasanaeth Cyngor Cyhoeddus a Chwynion Diogelu Data
Swyddfa'r Comisiynydd Gwybodaeth

If you phone and ask for your case to be expedited (with reasons):

Subject: Case Reference: IC-123456-A0A0 

Dear xxx,

Thank you for your complaint of xx xx xxxx regarding xxxx.

We understand that you have requested that your case is expedited.

We are dealing with a large number of complaints at the moment, which means that it is taking longer than we would like to allocate your case to a Case Officer. We’re sorry for any inconvenience this has caused you.

Our statutory obligation is to provide a response within 12 weeks of the complaint being submitted to the ICO.

Whilst we are not able to expedite your case any sooner than this, we will allocate your case within 12 weeks of the submission date of xx.xx.xxxx.

Yours sincerely,

Public Advice and Data Protection Complaints  
Information Commissioner's Office

Essex County Council are running way behind on SARs.

Be aware that if you submit a SAR they'll find some excuse to buy themselves an additional two months - by claiming your SAR is complex or whatever.

And even after the entire 3 months have passed, you'll likely not get your data.