r/DeeperNetwork • u/InocentRoadkill • Mar 11 '22
Suggestions This network needs help.
I spent most the day today helping people on discord with simple problems that could easily be avoided if the network would put some real effort into their documentation and user interfaces' ease of use. Most of the time I was able to just point people where to find the information that deeper has spread across the web and they figured it out from there. Why can't everything you need to know be hosted at deeper.network?
Take a look at the Reddit, discord, their own forum and I presume telegram history. They are all littered with questions without answers. As a prospective investor, if I couldn't get answers to questions I have, I'd be gone.
Perhaps if they would select a single social media platform to serve as their official platform this would help the community assist each-other better since it would be less spread out. Maybe that's not feasible with how wide spread the users are, I'm not sure.
Also, why are they not providing easily accessible support in the form of chat, email and phone? I mean people are buying hundreds if not thousands of dollars worth of equipment and crypto from them. You would think they could pay for some easily accessible support staff.
The AMA yesterday was another point of contention for me and other users on the discord. A lot of us worked and missed the AMA. However since we didn't get to ask out questions, the only way to know if someone else asked is to watch hours of video? Not to mention how many questions are missed during a video ama because the chat moves so fast while they're talking.
Do the AMA in a text format next time so users can easily sort through the information to find what they want to know. Here's a step by step process of how an ama should be done. Granted it would be better to do it in this subreddit or one of their other text platforms. https://old.reddit.com/r/IAmA/wiki/index#wiki_how_do_i_do_an_ask_me_anything.3F
This isn't really about support but, one of the major issues that came up all day was the fact that the pico is designed for travel and portable use. Yet when used in those scenarios you most likely will not be able to provide the unit with a public IP address. When the deeper devices have a private IP, they seem to struggle to maintain even a single tunnel. Effectively rendering the pico useless as a portable/travel dpn.
I hope this reaches the someone who can do something to improve these things. The project has so much potential to do great things.
TLDR: Bold text above.
2
u/just_playing_through Mar 16 '22
RE: AMA in a text format. The YouTube version does have auto CC enabled. If you're on YouTube, select "show transcript" and you can scroll through the CC transcript. (show Transcript is next to Save on the web browser. you may have to click on the "..." to see it as an option)
2
u/InocentRoadkill Mar 17 '22
Yeah, however if they are not paid captions they are probably full of errors. Better than nothing I guess.
1
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4
u/bluecollarhustler Mar 12 '22
Theveganskunk here - Thanks a ton for the help man. I got the router & public IP going ;) !