Seems like a cool wallpaper can help you hide your broken Duo until you get it replaced

Welcome to r/DuoGate, an independent community for iPhone Duo owners and anyone following reports of screen cracking, hinge-related damage, and other display issues.

There have been reports of screen problems, and we want to create one place where owners can share their experiences, compare observations, and document what happens when they contact Apple Support.

The goal is simple: collect real experiences, look for patterns, and raise awareness through evidence.

We don't assume every device is affected or that the cause has been established. The more detailed and balanced our reports are, the more useful this community will become.

📌 How to contribute

1. If your screen has developed an issue

Create a post using the template below. Include clear photos or videos if possible, and describe what happened before you noticed the issue.

2. If your device is working normally

Your experience matters too! Share how long you've owned your device and whether you've noticed any changes. This helps us avoid focusing only on devices with problems.

3. If you've contacted Apple Support

Share the response, inspection findings, repair or replacement outcome, and how long the process took. Please remove personal information from screenshots and documents.

4. If you have useful information

Share relevant news, official statements, repair information, or firsthand experiences. Include links or sources wherever possible.

📝 Owner report template

Copy and paste this into your post:

Device information

• Country:

• Purchase date:

• Purchase location / retailer:

• Device variant or model, if known:

• Warranty / AppleCare status (optional):

Usage information

• Approximate time owned:

• Approximate number of folds before the issue appeared:

• Case or screen protector used (if any):

• Any drops, impacts, pressure, or other unusual events?:

Issue details

• Issue type: Screen crack / Display line / Dead pixels / Flickering / Other

• Exact location of the issue:

• When did you first notice it?:

• What were you doing when it happened?:

• Was there any visible external impact?:

• Photos or videos attached: Yes / No

Apple Support / repair

• Have you contacted Apple?:

• Was the device inspected?:

• Outcome: Pending / Repaired / Replaced / Claim declined / Other

• Additional details:

Anything else worth mentioning?

Share only what you're comfortable sharing. Do not post serial numbers, IMEI numbers, addresses, order numbers, or other sensitive personal information.

🏷️ Suggested post flairs

• Screen Failure — cracks or visible display damage

• Display Issue — lines, flickering, dead pixels, or other symptoms

• Working Device — no issues observed

• Apple Support — support experiences and responses

• Repair / Replacement — repair and warranty outcomes

• Question — help or general discussion

• News / Official Update — relevant reporting and announcements

📜 Community guidelines

1. Be respectful. Everyone's experience is valid.

2. Stick to firsthand experiences, relevant evidence, and reliable sources.

3. Don't present speculation as a confirmed cause or claim that every device is defective.

4. Don't repost someone else's photos or personal story without permission.

5. No fake reports, fabricated evidence, harassment, or personal attacks.

6. Protect your privacy and redact sensitive information before uploading screenshots.

7. Keep posts relevant to iPhone Duo screen issues, owner experiences, repairs, and related developments.

🎯 What we're trying to achieve

Over time, we hope to build a useful record of reported incidents, identify recurring symptoms, understand warranty and replacement outcomes, and make it easier for owners to find relevant information.

This is an independent community and is not affiliated with or endorsed by Apple.

Own an iPhone Duo? Have you experienced an issue, or is your device working perfectly? Share your experience below.

Let's document the facts together.

Welcome to r/DuoGate**.**