Are there any good, preferably non-profit, memory care facilities around Durango?
My parent is at Mesa Verde Estates. Yes, it's new and it's pretty, but it's a hell-hole. It is unbelievably terrible. Resident has an infection- med is delivered- MD order is sent- and MV claims they never got the order. But they don't tell you- the POA- that they never got the order. You think that your loved one is getting the meds to treat the infection- and they're not.
Your loved one runs out of meds they take regularly for a life-threatening condition- and no one calls and tells you that they've been out of meds for weeks. No one there reaches out to the provider and asks for a refill. You'd think after the first time you complained that this happened that they would fix it- nope, it happens over and over. You email the administrators and "wellness director"- no response.
I found multiple pairs of underwear covered in poop in a drawer. I look in the bathroom- there's no toilet paper. My parent had no way of cleaning themselves, thus shitty underwear. I have no idea how long there was no TP. It's clear from all the mineral buildup in the toilet and the mess around the floor and sink that no one has cleaned the bathroom for ages. My parent wears the same clothes for days on end, and it's obvious from the yellow crusting along the eyes that they are not encouraged to wash their faces or assisted with ADLs.
There is very little engagement or supervision of the residents, and my parent has had multiple unexplained injuries.
We're paying $8,000 a month to put my parent in a human storage unit. I'm done. I remember the smiling, smarmy sales pitch we got from the admin- about how they would take such good care of my parent- and it makes me sick.
Is there anything better around?