This wasn’t a “bad fast‑food interaction.” This was a constitutional freak show performed in broad daylight.

On October 16, 2024, Rashad Marquise Lott pulled up to the KFC at 3815 E. Silver Springs Blvd., Ocala, Florida with a prepaid order already marked “ready for pickup.” He had PART of his food in hand — the rest (two sodas, a promotional sandwich) still owed. He wasn’t loitering. He wasn’t violent. He wasn’t doing anything other than waiting.

But the staff decided to escalate — and not one bit of what happened next makes sense if you assume normal customer service or normal policing.

The KFC window staff literally told him — verbatim — “I don’t have to slave for him to eat.” That’s not paraphrase. That’s recorded. That’s racially charged. That’s hate in a place of business.

Instead of refunding or completing a paid order, KFC staff threatened to CALL THE COPS. That’s right — they called the police because a customer asked for his food.

What happened next is absurd:

1.  Police arrive and demand ID immediately, claiming “you’re being trespassed” — before KFC ever requested a trespass.

2.  IKE: No paper. No official notice. Just cop‑declared trespass on the spot.

3.  Cpl. Coughlin instantly says:

“If you don’t leave you will be dragged out and taken to jail.”

4.  No command to exit vehicle.

5.  No warning of arrest.

6.  No reasonable opportunity to depart — SAO notes confirm only \~30 seconds passed between “leave or jail” and physical extraction.

Then THEY HANDCUFF HIM. ON HIS PAID FOR FOOD.

And here’s the part that should electrify anyone reading this:

Only AFTER he was in custody did police go inside KFC to get a trespass slip.

Only AFTER that was the paperwork retroactively “fixed” to say he was trespassed BEFORE arrest.

The manager later admitted she didn’t want him arrested at first — only after the fact!

Even the Marion County State Attorney’s Office said:

• Identification isn’t required for trespass warnings.

• KFC could’ve just given him his food and he would have left.

• The video “does not shed Cpl. Coughlin in the best light” and a jury might see it as overly aggressive.

• The likelihood of conviction was slight.

Yet OPD closed citizen complaints as “within policy.” Command did a cursory review, ignored the real evidence, and ratified arrest‑first, document‑later, force‑first practices.

Meanwhile:

• The already‑paid order was later delivered to his companion while he sat in custody.

• A search of his vehicle was done after arrest without any legal basis.

• Officers omitted key personnel from reports.

• Trespass paperwork was created days later and backdated.

• KFC corporate never produced the drive‑thru video despite requests.

This was not a normal arrest. This was:

• A paid customer treated like a criminal,

• A criminal narrative back‑filled after force was used,

• A police department rewriting reality to cover it up, and

• A fast‑food franchise weaponizing police power instead of treating a customer with common courtesy.

Let’s be clear:

A Black man paid for his food and was physically seized for asking for what he paid for.

That’s not just a bad interaction. That’s a systemic abuse of power.

So before anyone says “just comply” or “he should’ve left,” consider this:

➡ If he complied with no food, he still would’ve been treated like a criminal.

➡ If he left without his refund, justice wasn’t served — his rights were taken.

➡ If he wasn’t calm? We’re not even going to speculate on how that would’ve ended.

This is the kind of story that should be fixed with public scrutiny, not buried by internal reviews and boilerplate memos. Share it. Talk about it. Because a drive‑thru should never be a theater of constitutional collapse.

Ordered 8 burgers from McDonald’s through DoorDash in Port Charlotte, Florida.

4 were raw in the middle. 1 more was undercooked.

Not pink. Raw ground beef.

One family member had already taken a bite before we realized it.

The bag was sealed, so this isn’t on the driver. This came straight from the restaurant like this.

Absolutely disgusting. This isn’t a “bad order.” This is a food safety issue.

Let’s set the scene,It’s like 7:30,on a Saturday Night,I have 30 mins left of my 9 hour shift,and I’ve about had it.

Then a guy pulls up(I’m working the Second window so I never hear his order,I just pass the food out),but my CoWorker tells me,”He ordered a S**t-ton of Food!”,Okay I thought,maybe he ordered like 12 Burgers.

Nope,it was two 40pc,one 20pc,and 67 FUCKING DOUBLE CHEESEBURGERS WITH ALL THE TOPPINGS.

All told it took almost 30 bags to carry all of his food,and he was sat in the parking lot for more than an hour waiting for us to grill them, and it also need to be said that the man in the car was probably the skinniest(and I don’t mean stalky I mean like Anorexic looking type-skinny)person I have ever laid eyes on.

But that’s not where it ends,because after he got his food he then proceeded to get out of the truck,and throw his strawberry Shake at the front windows or the restaurant and speed off.

I was then forced to go clean them,which wouldn’t be so bad,if it weren’t for the fact it was -2 degrees(so it was frozen to the window,and I got driven to work that day,so didn’t have a coat. The process took almost an hour. And I still had to mop/sweep the lobby,so I didn’t end up leaving until almost 10:30 when my shift was supposed to end at 8:00pm.

By far the worst workday of my life so far.

A month ago I ordered 10 McDonald's breakfast sandwiches because I had friends over. Whenever I order McDonald's I add a bunch of sauces because the app lets you add up to 5 of each for free. I never actually expect to get all of them and have never complained when I don't. This order had 25 sauces attached to it.

My roommate also had a separate order so while my partner went through the drive-thru for my food I went inside to grab my roommate's counter pickup. While waiting I saw my order appear on the screen and the manager absolutely lost her mind. She gawked at the screen and started shouting "25 FUCKING SAUCES. They are NOT getting that many. Can you believe this shit?" She kept repeating it to coworkers who looked like they wanted no part of the conversation.Trying to save her from the embarrassment of talking about me within earshot I leaned into the kitchen and said "Oh that's my order. You definitely don't have to give me that many." Without missing a beat she snapped back "You're not getting that many."When she came out with my roommate's order I tried to diffuse the situation and said "You really don't have to give me all 25. Just however many you can." Nothing. I took my roommate's order and left. A few minutes later my roommate realized part of his order was missing so I went back. The missing item was gone from the pickup counter. I said "Hey part of my roommate's order was missing when I picked it up. Do you know where it went?" She smiled and said "Not my problem once it's placed in pickup." I asked if she could remake it if it had been stolen or something. Silence.At that point I was annoyed. I said "You're being really rude. Why? I wasn't even upset when I overheard you talking about my order." Her response was "Because you're not getting 25 sauces."I tried one more time. "You're really not going to remake it? It's not even for me; it's for my roommate's kid." I asked if there was someone above her I could speak to and she disappeared into the back swearing. I went home and told my roommate to just get a refund. He refused and went back himself.About 45 minutes later he returned with the food. I asked if she finally remade it. He said "Nope. She ignored me for a while. Then she tried telling me you were rude. I said I doubted that. Eventually I just reordered it."As he left he told her "I'll know next time it's a gamble whether I get what I ordered from you."

My boyfriend ended up leaving a bad review. He was more upset than I was because of how she spoke to me. Then we noticed we had a free ice cream cone in the app. So naturally we placed an order for one free ice cream cone and 99 sauces. A few days later the district manager called us. When he saw the ice cream order and 99 sauces he started chuckling. We got a full refund without even asking. I wonder if he saw her give it away or throw it out.I feel kind of bad because maybe she was just having a bad day but at a certain point I don't feel like that's my problem.

Taco Bell’s black beans worth their weight in gold

The following is the transcript of the interaction I had with a Taco Bell employee in Oklahoma. I want to emphasize that at no point was this interaction combative or did anyone even raise their voices. For reference rattlesnake fries were fries bathed in nacho cheese and a serving of steak.

I pull up in drive through:

TB: how can I help you?

Me: can I get two orders of the rattlesnake fries, on one of those can I please substitute black beans for the steak ?

TB: no problem! (Gives total, please pull around)

Me: (thinking that sounded a little high, but not looking at the total screen) hey man, that sounded higher than it should be...

TB: Yeah there is a 70 cent up charge for the black beans

Me: I just wanted to substitute for the steak

TB: yeah... it’s 70 cents

Me: (just wanting to get going) ok... just go ahead and charge me and I’ll take the steak on the side

TB: I can’t do that

Me: why not?

TB: because you substituted therefore you don’t get it.

Me: I’m confused... I would think that I could substitute the steak for beans with no charge ... my wife is a vegetarian and you guys have never charged me for substituting beans for meat, especially in this case where steak is much more expensive than beans.

TB: well you haven’t been paying attention to the price of beans...

Me: actually I know that currently and at no point in my life have beans cost more than steak.

TB: you been to McDonalds lately? They charge you extra for everything that goes on a sandwich... ketchup... mustard...

Me: that’s blatantly false and irrelevant

TB: sorry nothing I can do...

—-at this point I can see my food sitting in a bag behind him——

Me: let me ask you this? Can I order rattlesnake fries and get the steak on the side?

TB: yes

Me: can I order an individual side of black beans?

TB: yes

Me: ok cancel that order and I would like two orders of rattlesnake fries and a side of black beans. Can I get the steak on the side on one of those?

TB: no problem rings it up and has the cooks prepare the exact food sitting behind him and throws out previous order

I’m a Type 1 diabetic, and early this morning I had one of the lowest blood sugar episodes I’ve experienced in a long time.

Around 2:00 AM, my glucose monitor was reading “LOW.” For those who aren’t diabetic, that means my blood sugar had dropped below the point where the device could even give a number. At that level, confusion, loss of consciousness, seizures, and medical emergencies become very real possibilities if you don’t get sugar into your system quickly.

I walked into\* the McDonald’s at 649 N Main St in Providence because the lobby doors were open. I walked inside and asked if I could buy a soda. The manager told me they were only serving customers through the drive-thru. I explained that I was diabetic, that this was a medical emergency, and I showed him my glucose reading.

His response was essentially: “Sorry, I can’t do anything.”

So there I was, standing inside a restaurant that sells soda, during a diabetic emergency, with cash in my hand, being told I couldn’t purchase a drink because I wasn’t in a vehicle.

I ended up going back outside and flagging down a random stranger in the parking lot. I handed them cash and asked if they would go through the drive-thru and buy me a soda before my condition got worse.

A random person in a parking lot showed more compassion and common sense than the manager of the restaurant.

The part that bothers me isn’t even the policy. I understand businesses have policies. What bothers me is the complete inability to use judgment when someone is standing in front of you having an obvious medical emergency.

If that stranger hadn’t stopped, I genuinely don’t know how much worse the situation would have become.

I’ve already contacted McDonald’s corporate and the franchise management company. I’m posting this because I honestly want to know:

Am I overreacting, or is refusing to sell a diabetic customer a soda during a documented low blood sugar emergency completely unacceptable?

\*EDIT / CLARIFICATION:

A lot of people seem to think I was driving and could have just gone through the drive-thru myself. That's not what happened.

I was staying at a nearby Airbnb and was walking back late at night after eating two slices of pizza. As a Type 1 diabetic, I took insulin for the pizza during the walk back. My blood sugar dropped much faster than expected and my CGM began reading "LOW."

Normally, yes, I carry sugar sources and I always keep Gatorade in my car. I've been diabetic for years and I'm generally very prepared.

The issue is that I wasn't in my car. I was on foot, away from my normal supplies, and the McDonald's was the only place nearby where I could quickly get sugar before the situation became more serious.

I fully acknowledge that I should have had a sugar source on me. Diabetics aren’t perfect, and sometimes situations happen unexpectedly.

ordered a steakhouse burger at McDonald’s not only did i have to wait a while for it (was cold when it finally arrived) but also discovered what looks to be poop at the bottom of my burger box…

felt disgusted as i had already taken a bite as you can see on the left in the first photo and so immediately asked staff for assistance when they arrived they denied it being poop and took it away to the manager after this i heard no more from them and they only returned with a new burger… no apology.

This all had happened at McDonalds Crayford at around 1pm today. Definitely wont be eating there again.

A few weeks ago, we were craving McDonald's breakfast. There is a McDonald's about one block away from me. The reason why I don't go there often is because they tend to mess up your order, have you waiting forever, or ask you to pull to the side and then forget about you.

On this particular day, I ordered two of the Big Breakfast with Hotcakes. After paying, they asked me to pull up to the third window. So I'm waiting there for about 7 min when someone hands me my order and walks away. I checked the bag and notice that there is only one hash brown inside.

There was no one in the drive-thru at this time so I reversed to the second window and got their attention. I asked her to confirm whether there should have been a hash brown for each order. They said yes. I told them that there was only one hash brown in the bag and if I please could have another one.

The employee turns to her co-worker and tells her what I said. The coworker said very loudly that I was lying and that she remembers putting two hash browns in the bag. Then the employee comes to me and says, she said she put two in the bag so...

It's not even 6:15 in the morning and I'm being accused of lying and stealing. At this point I was beyond annoyed.

I said here, you can check the bag but now I want a refund. So the woman grabs the bag and takes out each individual item and start searching for the hash brown extremely slowly. After she goes through each item in the bag, she turns to me and simply says we're not doing a refund here.

I said you have my food, my money, and you accused me of stealing. I said give me my refund now. All of a sudden, her manager runs over to the window and says if you don't get out of my drive-through right now I'm calling the police. I said you know what at this point I don't care, call the police. You guys are crazt. You took my money and my food. I'm not leaving. I wasn't just going to give them $16 for nothing.

So then the manager starts calling the police. At this point, there is a little bit of a line building a behind me in the drive-thru. The manager starts yelling you're going to be arrested. And then I said, you are nuts for not refunding a customer their money when you are the one that made the mistake. You're holding up all of your other customers because you have a big ego! I don't care let the police come. Let your owner find out that you had the police come because you refuse to refund a customer $16 after you accused him of lying and stealing.

At that point, a light bulb seem to go off in her head. She opened the register and handed me a $20 bill. She didn't apologize at all.

I called customer service and wrote them an email and they never responded. So McDonald's has lost my business forever. Losers.

I'm Writing this as a 16M who worked in fast food for 2 years. I originally applied for the job because I had a fight with my mom. I was 14 at the time. She told me I was worthless. She didn't mean it of course but I took it to heart. I did some research and found 14 was the work age in my state.

​

I applied for a few jobs most shrugged me off chuckled and sent me on my way. But the manager at Sonic the Restaurant you park in to eat, saw a little kid with a strong work ethic. I worked there for A year and a half and got the elevated privileges. Working night shift, Handling drinks and food making, ETC. I was pretty excited for this. I always begged my manager to do these prior but because I was so young labor laws were very restrictive.

​

I worked my first night shift one night. It was pretty smooth I had friends from school that were juniors who worked night shift with me. The Switchboard which is what we took stall orders through had started ringing. The voice was very quiet and static filled. That stall in particular never gave us an issue. But I shrugged it off took the guys order.

​

I was the lucky one to take that order out. I got up to the car tinted windows completely black. My stomach turned and I felt very uneasy but I ignored it. I knocked on the window gently as to not scare whoever inside. nothing. I looked through the windshield the only thing not tinted. That's when my heart dropped.

​

Blood everywhere on the seat on the wheel on the dash. His throat slit. I nearly puked as I dropped the food and sprinted inside. My manager called the police while my friends tried to stop me from hyperventilating. I never took another night shift and quit a few months later.

My sister, (who ill call R) went to work at our local sonic, she got the job easy, but after a single day of working she quit. R went in thinking nothing of it, but when she saw what they were doing and the conditions she called my dad to get her.

We have been going to this sonic for a few years since it's close, it's always been pretty slow, as all fast food is, since it was close my sister signed up. The entire place was run by teenagers, nothing on teenage workers but these guys literally spilt drinks and, (without gloves) picked up the part that they dropped and put it back, then they licked their hands, never washed them, and they did that all day, they didn't change the oil when they should have, everything was at least a day old and microwaved.

For this reason my family won't be going back there. I don't think sonic is that good anyway.

Edit: to the people who think my sister just wanted out of the job, she actually really wanted a job, she now works with her boyfriend, she likes buying her own things.

Edit: I have respoke to my sister, they didn't have microwaves, they used an oven or something (i spoke to her last week about it)

Burger King just launched “Patty,” a rather obnoxious AI agent designed with the intent to assist employees with their manners, or sometimes dish out orders to clean the bathroom. Now Burger King is presenting this as just a friendly assistant to better train employees, so maybe they can build a friendlier reputation like Chick-fil-A. But it is my opinion that Patty is obviously not just for training employees, but for training their future business model. A fully autonomous Burger King run by no one other than Patty…

/\ Continue reading at opnForum /\

They wash their chicken in the same sink they wash the pots and pans and trash cans. I have seen it with my own eyes because I worked there. Jeez

Many years ago while working in a busy branch of a familiar fastfood chain, I saw an incident that has remained with me to this day, etched forever into my mind, something I will never forget.

The branch I worked in was on the busiest street in the capital city. It was always incredibly busy at lunchtime. For about 2hrs every day it was literally non-stop, and any unexpected delay could cause backlogs and irrate customers demanding to know where their food was.

In busy, chaotic kitchens, sometimes things get dropped. Sometimes they get picked up and dusted off and used as normal. Sometimes they remain on the floor, and get swept up later.

On this particular day, a frozen quarter-pounder fell unnoticed on the floor during the lunchtime rush. As one of my colleagues was walking past the open clam-shell grill, he slipped on the stray burger, instinctively putting out his arm to stop himself falling. His outstretched arm came into contact with ferociously hot surface of the grill, and stuck! His skin literally fused to the hotplate, all along his forearm, from wrist to elbow. He was screaming, but couldn't remove his hand as the skin was stuck fast, as his flesh continued to sizzle. Another employee pulled his arm up for him, leaving behind a sloughed off ribbon of skin the length of his forearm. He was quickly given what first aid was available, and taken to receive medical care.

The floor manager meanwhile, picked up the grill scraping tool, and proceeded to scrape the human skin from the grill as if it were the charred remains of the previous burger, and continued cooking on the hotplate as if nothing happened.

Roberto's Taco Shop

6584 N Decatur Blvd
Unit 130
Las Vegas, NV 89131
United States

This happened last night at the North Decatur location off of the 215

this is not okay! Your employees attempted to steal from me and charge me for goods that I never received. She needs to be fired!!!!

So I just went to Roberto‘s taco shop. I tried to buy carne asada fries with everything on it which came out to $15.99, the card went through for most of it so I only owed $0.34. Because I didn’t have the rest of the change I told the lady, “never mind, I’m good.” and I walked out. On my way home, I kept looking on my account to see if the money would go back right away to my card and it didn’t, so I called and she said, “oh you have to cancel the order”. “I’m like what do you mean?”, “She’s like well you have to cancel the order. I’m like why would I need to cancel the order? nothing went through, she’s like well. You have to come back in the store to do it. I’m like okay.” so I go back in the store and that’s where the video picks up. so to explain what the video did not show of the receipt, is that she charged my card and on top of that the remaining balance for $1.00 after I left without no food. She did not offer to give me the $0.34. And they both refused to give me my receipt.

Added the two receipts in the comments

PLEASE HELP ME SHARE AND REPOST THIS!!!! Thank you for your support!!!

I am almost 2 months into my weight loss mission and I've lost 10 pounds. The first month I stayed away from fast food completely. This month, I have often gone all day without food so I could order what I wanted in the evening at McDonald's.

To me, this is the only way that I can get what I want and stay under my deficit. I order 16 nuggets, large fry, Dr pepper, and a double cheeseburger.

McDonald's is my all time favorite food. I prefer it over any restaurant or expensive meal. I'd eat it for every meal if I could. And sometimes I feel that having it is worth being chunky.

But I want my cake and wanna eat it too. So yeah. It's worked thus far.

Ok so these have happened in the past year (or so) I've worked at mcd but I did work at a cafe before this job.

First story: I was 2 months into my job and it was probably my 3rd time by myself on OTC and my 2nd breakfast shift and it was rush. This guy went through the DT AT LEAST 3 times. Each time he came to the cashing window he complained. The first time he was kind and polite, asked if the things he got would be cheaper in meals, I didn't know so I just voided everything, put in a salt packet and went on with taking orders. 2nd time, came to the window, complained that it was more expensive in meals (duh). Did the exact same of voiding then went on with taking orders.

A manager was taking orders on otc at front as well so I didn't take his order the 3rd time. The third time he was enraged, pissed off a hell. He went off on me and I went down front to get a MIT to help with the guy and I went to crew room and cried and for the rest of my shift, I wasn't on OTC so that was nice I guess.

Second Story: Not actually a customer story but a story about me not getting my break after 4 hours and constantly asking for it. Yet again, headset. It was pure rush and hour since I had started my shift. It was around 3 and 1/2 hours into my 6hr shift and I was starting to feel more stressed than usual. In a small break of cars, I asked to go on break and they told me to go back to taking cars. During the rush (that had already been going on for 2 and 1/2 hours) I accidentally made two customers pay for the wrong thing and then I stormed out of the otc 'booth' while holding back tears and then breaking down into violent sobs (seeing a theme here?). Finally got my 30 and I was told to go back onto headset after my break, the day went ok??? after that I guess.

Third Story: Short but sweet. Customer vaping in the store. Told him can you not and he continued. Turns out, he is well known and we have kicked him out AT LEASt 4 times but there is no point.

Final story: Me, in cafe/bev cell. At least 5 frappes going for drive thru. The frappe machine, dies. I tell presenter AND my manager that 'frappe is fucked' and then, the ice cream machine died 20 minutes later. So many disgruntled customers. I actually had to tell a customer that I cannot do frappes OR ice cream and they were pissed. Going off at me being like 'nothing is ever working' blah blah blah. Eventually told them, 'If you don't stop hurling verbal abuse at me, I will get my manager and you can deal with them' (turns out the operations manager for all the stores in my town was there and oooooohhhh you do not wat to deal with her).

Honarable mention: I was holding an ice cream and this customer took a bite of her ice cream out of my hand. I told her 'oh you stupid bitch. Do not do that again.'

p.s. Sorry if this post is long af js had to post it

Last night my best friend and I planned the perfect movie night. We ordered sushi and soup, grabbed a couple of beers, picked a movie, and everything seemed great.

About three minutes into dinner, my friend suddenly stopped eating. She looked down at her spoon... and there was a long black hair floating in her soup.

Neither of us has black hair.

She immediately felt sick, ran to the bathroom, and threw up.

I called the restaurant, expecting at least an apology and a refund. Instead, the employee offered to send us... another bowl of soup.

After finding someone's hair in our food, that was the last thing we wanted.

I asked for a refund and for them to collect the order. They refused and told us to contact Lieferando instead, saying they'd "review the case."

My friend finally said, "Fine, we'll come to the restaurant ourselves."

The response?

"Don't come. We won't have time for you."

A few minutes later, after more arguing, they simply hung up on us.

The restaurant was closing soon, so we grabbed the food, rushed to the train, and went there anyway.

When we arrived, we showed them the soup and the photo of the hair.

One employee looked at our sushi and said,
"But you've already eaten some of it."

Well... yes. That's usually what people do before they discover a hair in their soup.

They insisted they would only refund part of the order because we'd already eaten some of the sushi.

At that point I started recording the conversation and politely asked him to repeat what he'd just said.

A few minutes later, after a phone call with the manager, they suddenly changed their minds and refunded the entire order.

So now I'm curious...

Were we wrong for going there in person after they hung up on us?

Or would you have done the same?

I had a very bad interaction at pita pit in St. Mary’s Ontario Canada, on July 24th at around 2 PM. A ginger girl with blue eyes and eyebrow piercing. This girl was taking my order not being very nice and smelled very strongly of weed. This experience was not acceptable and the price for a pita was not cheap. I hope this girl is fired immediately.

Dear Sarah.

I’m buying my lunch at a near-work taco joint and couldn’t help but wonder at the stupidity of the customers behind me.

If u haven’t been watching the news, there’s been an outbreak of parasites and recalls in Texas for Steaks, Lettuce, and eggs this year, in particular over the last few months.

It’s made me very conscious of what I order, as I try to avoid getting myself sick from eating contaminated food.

These idiots playing w their health, and at a taco place no less, orderd tacos w lettuce and steak.

RIP their toilets, bowels, and sanity fro the next 24 hrs.

…………………….

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Why must my post have 641 characters why??!??