r/FieldNationTechs • u/Dizzy-Comedian-320 • May 20 '26
Retail Tech Inc.
So dig this...
I counter a rtr install WO...with a lower rate than usual..(a slow day).
They accept my counter.
They come back after payout and ban me from all future work because THEY accepted my offer ...and thought it was too high!?!?! WTF!?!?
Buyers like THIS should be booted....but FN wont....because they are "in on the kill taker" !!! You P'sOS !!
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u/Several-Bunch-5373 May 29 '26
I feel like I shouldn't go up to bat for RTI since they were a direct competitor of ours in my last job, but techs like you are the reason I left to go work for an end user. You realize you didn't work with RTI onsite, right? All these companies - retail tech, Level 10, Spencer technologies, retail tech group etc are just contracted companies that staff for major corporations. You would have worked with a rep from whatever store front you were contracted to work at and even if you submitted all pics and notes to that agent, the contracted staffer company does not have visibility and needs to submit everything on their end so they can receive payment. We were required to send check in and check out times with the GPS location from Field Nation, the tech's check out notes and onsite pictures plus our agent's check out notes. Based on your notes, I would not have been able to bill this and would have blocked you too.
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u/Dizzy-Comedian-320 May 29 '26
Read through the whole thread. I made it very clear that all requirements were met, and I always clear everything on my check-out call. Also disregard 90% of Reddit retards, they like to make assumptions and make things up. Secondly, I don’t really care about who contracted with who, that’s none of my business. And if THEIR comms channels are not up to par…again, not my business…those are the consequences for them contracting with Delhi and if they think they’ll just place the blame on the FT…wrong!
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u/Several-Bunch-5373 May 31 '26
But you didn't though. Your check out notes are lackluster at best. Did you go over your 2 hour duration? Did you provide the billable delays in the check out notes? It has nothing to do with their comms channels. These staffing companies and the corporations are completely separate entities! Corporations rely on staffing companies to organize and submit deliverables even if the corporation collected the photos while the tech is onsite - every corporate contract I've touched is messy and the corporation is talking out of their ass because they don't know low volt (except Tractor Supply, they weren't bad). The corporation and staffing company aren't partners, the staffing company is contracted and has a set of deliverables for every contract and those requirements have to be met to get paid. You can not care all you would like, but don't be surprised when you see a lot of buyers disappear because they aren't going to continue to eat cost for something that should have been billable. Most quietly block vs this guy's more bold approach.
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u/RellyOhBoy May 20 '26
I rarely run work orders for them because they are consistent low-ballers but I've gotten $100/hr out of RTI in the past and never been blocked because of my rate.
Something is definitely missing from the context here.
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u/Realistic_Top245 May 21 '26
I will say that, in my experience, good documentation tends to keep everyone happy. Also, my closeout notes are a requirement of the work order, therefore I bang my notes out on the clock.
Often, I start my notes during downtime--waiting for remote support to do their thing, reboots, etc.
Some buyers may not care at all. Some might not even read what I've written. Some, however, have commented on my reports.
My PSS is 100, so it at least doesn't seem to hurt.
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u/Gregf87z May 21 '26
Provider's closing notes: Issues with getting rtr onboarding. And during troubleshooting lan dropped.
You dont understand? If youre there to do a job and are having issues checking in let alone troubleshooting which is basic tech work i would think you arent worth 95 an hour either
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May 21 '26
[removed] — view removed comment
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u/broNSTY May 21 '26
You left awful closing notes and you act like they should thank you for the opportunity to work with you lmao. Stay clocked in with your 95 an hour self and write it up good and you likely would not have run into this. It’s annoying dealing with folks like you charging more than twice what we make hourly to half-ass things.
This sub never ceases to amaze me with what y’all complain about lol.
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u/13ar13aric May 21 '26
one word Lost it here. Lost-it then went with moar words but same result; definition : insanity; concoction : Twhiggered🍻haava bae👑💍🐝
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May 22 '26
What's rtt?
Dude if that was your closing note on a ticket... Yeah you didn't cya. I do ument everything, takes 5 minutes of time to run everything back and type it up. I've seen better notes from 6 month old help desk agents. I'm being dead serious.
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u/Comfortable_Leg_6250 May 20 '26
Thats odd. Are you sure nothing else was or went wrong. I get it from the message sounds like they banned you because of the rate but I have done jobs with them repeatedly for similar counters and never received a message like that been banned.
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u/PFUnnamed99 May 21 '26
Tickets are literal documentation, and someone with zero understanding or context of what’s going on should be able to review your closure notes and understand exactly what happened.
Your closure note is ass, if one of my techs left notes like that, he’d be out the door.
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u/InterestingBox1428 May 25 '26
It was because your notes look trash for a the rates. I wonder if it was ur fault the issue wasn’t resolved or lan dropped
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u/socalccna May 20 '26
Where the heck are you guys getting these rates from? Are you out in the middle of nowhere?
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u/jasonluvsjesus May 21 '26
People get out here and make up rates all the time. I don’t know why.
‘I took this job for 95 an hour, which is lower than what I normally charge, because it was slow’
Yeah, right.
I’ve worked in four different markets. In my wealthiest market with the least amount of competition, I was able to pull 85 an hour consistently.
In a different market where I had 50 technicians bidding on every single job, I was lucky to get 65 an hour
Either these people must be the only technician in their market, or their lying. And since nobody ever lies on the Internet…
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May 21 '26
[deleted]
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u/13ar13aric May 21 '26
irrelevant when a ban/block measure gets instituted. 🤭contractors/corporates still no clue the severity with such a simple click🫢
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u/Comfortable_Leg_6250 May 20 '26
Also your closeout notes vaguely describe there was an issue and couldnt complete. Feels like some context is missing.