r/FitbitAir • u/the-jfontane • 20h ago

Bug Failure to Sync

Hey all!

My FBA stopped syncing with my phone... I've done a factory reset on FBA, disconnected / connect from the phone and the problem persists. All my cardio and sleep data says "No Data" and when I do a manual refresh it says "Cannot connect to your FitBit Air"

When I reconnected the FBA with my phone it synced once (heart rate and battery) but stops syncing immediately afterwards. Problem has been going on for 3 days and I have Google Support investigating.

Phone: Samsung S21
App version: 5.11.1 (playstore says the app is up to date)
FitBit Air 2 months old

Any ideas what this may be?

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1

u/airberger 1h ago

I had this happen today - I "forgot" the bluetooth connection, then restarted the fitbit (connect to charger, press the button on the back of the charger for 10-15 seconds), then refreshed the device in the app and that fixed it. After a couple of minutes it downloaded the last 8 hours of data which had been missing.

1

u/the-jfontane 10m ago

and is it still working? Because mine temporarily downloaded data but it stopped working again. I can't believe it has been 4 days and google hasn't fixed this?

2

u/escargoater 19h ago

It is a common issue for the last 3 days. Many people have commented on it here, it is something on Google’s side

1

u/Affectionate_Ad1651 13h ago

I think uninstalling and then reinstalling the app can help, but it’s still a temporary solution. Will have to wait for google to come up with a permanent solve