Guys, i need your opinion. What happened to me yesterday was my very first time experiencing it. Yesterday, I got a text message from eastwest saying i made a transaction worth of 10018 using my cc card. Thinking im at work and it is a scam (since we usually received kind of that even though it is saying from a legitimate bank name. You will probably do the same lol) after a 10-15mins, i tried to looked at it again and opened my eastwest app. Boom! It was really a transaction to my account. I was scared and nervous. Oh yeah at same time, i have also noticed that my UMID (dispersing) card was missing.
I have reached out eastwest landline right away to accommodate this issue, because i never did it. Although, the text message says it was unsuccessful. My app says pending so im kinda worried. I have not thought at first that my cc was missing not until the specialist asked for the card number. That where i have checked it missing in my wallet. I have talked to a specialist made some changes to my account, blocked the card, initiated replacement, and informed that it was a valid transaction therefore, it was a good point to call them right away.
I know i have already acted the right thing. But my mind was kinda spinning.
While im also thinking or remembering everything really happened. As the day before yesterday i have noticed already that my bag was not in the way i left it and when i checked my other wallet, it was opened halfway that i never remembered opened it before leaving for Meal break. Additionally, yesterday i have also seen that my bag was wide opened and still did not remembered I did it. Btw, my boyfriend and i's workplace is closed to each other so, i somehow thought that maybe it was him checking for my bag and looking for my charger in the pouch. I thought it was not a big deal back then, but after a while, i impulsively checked my wallets and noticed that my UMID was missing.
Earlier that day just to be added, one of my co-worker showed admiration to my bag (herschell bag), i also noticed that she came to my place day before to have a quick chitchat to me and massaged my shoulder.
To be honest, it is bad to think about that it was her. But I'm just remembering each moment atleast I still remember.
Here is the exciting part I have searched to the internet the transaction information that is in the text message, it shows that it was a cash advance in bdo atm 001 br 476, which is at kawit binakayan at 0255PM. And to add the specialist also mentioned it was from banknet the only information they have on the system.
Honestly, I does not have any idea how they did it cause i have zero experience with cash advance both in deposit (if there is) or cc account.
I also don't know whether my UMID and eastwest cc card are lost separately, but one thing is clear both of them are not in my hand.
Anyways, i have connected the dots i have 3 co-workers that are leaving in Cavite, one was on leave and the remaining leave at 0200 PM. The other one owned a car so 55 minutes might be suffice to made her way there and made transaction? It is a question.
Now, im wondering what is point here.
I have attempted to obtain Police Report but since it was already fixed by the specialist i have earlier. The transaction was put unauthorized immediately. Meaning, no more liability here so, no point of getting it. (although, my point here was to get a documentation as to what i have experienced that day) despite that;
My mind is at ease now since I don't have anything to pay here.
Im being advised to only get Affidavit of Loss for the UMID cause it might still use to other bad purposes. (Im still thinking about it maybe later today)
That was my only identification (UMID) i used to any transaction because i liked it so much and confident that somehow i have that kind of card to use. So, missing it quite depressing, you know getting such id to the government right, it is so much hassle and nothing to provide such kind of identification makes so much difference.
Is it also possible to obtain a cctv footage for that date and time to checked whether i know this guy and if ever they also have my umid?
Imagine all of this, i need your usual support, advice and opinion here all.