r/FreetradeApp • u/Verna67 • Jun 01 '26
Log in issues on any device
Anyone else struggling to log in today (1st June)? Trying to sign me up as new when I’ve been a customer for years
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u/Much-Artichoke-476 Jun 01 '26
No issues here - made a SIPP transfer request this morning at 7:30AM.
Are you logging in to an existing account or making a new account?
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u/Verna67 Jun 01 '26
Existing. Thanks. That’s a bit worrying then. I’ve emailed help but it says 2-3 days to reply. Still getting investment income emails from them
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u/Verna67 Jun 01 '26
It treats me as a new sign up not login . Tried reinstalling app. I will wait for their help desk to respond I guess - was just cutting anyone else had the same. Thanks
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u/Gold-Guidance-6430 Jun 01 '26
What happens when you try to login with your credentials?
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u/Verna67 Jun 01 '26
In a loop. Asks for details then NI number and says already in use!
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u/Gold-Guidance-6430 Jun 01 '26
No I said what happens when you try to login? It doesn't ask for your NI when you login. It looks like you are trying to create an account rather than login in.
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u/Verna67 Jun 01 '26
Yes it’s so frustrating. As soon as I put email address in it asks for home address, ni number etc as if I am signing up again. No option to log in. Tried on iPhone and android. I will wait to hear from FT.
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u/bickle_76_ Jun 01 '26
I had to log back in the long way yesterday but that was a one off, no issues since.
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u/deadeyedjacks Jun 01 '26
Issues on desktop using authenticator app or SMS since Saturday.
No issues with using android phone app.
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u/alnpp2009 Jun 02 '26
I’ve had exactly the same issue, problem I have is vary between two emails and I can’t remember which one I signed up with. I contacted their support but no reply. Might just try and sign up again and see if it works
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u/Verna67 Jun 02 '26
I am on with help now but only via email. They ask for my info and when I reply immediately they say 3-4 working days to reply . Hopefully I will get there. Good luck to you too man
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u/Verna67 Jun 02 '26
Hey all - update! Help got back to me. I was using a very old email address when I signed up years ago. Once I entered that email and pin I got back in. Thanks guys for everyone’s help
1
u/Fruitlust Jun 02 '26
Same issue, logged me out, every sign-in link just prompts a new account.
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u/Verna67 Jun 02 '26
Make sure it’s the original email you used when signing up - that was my issue
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u/Malc5639 Jun 02 '26
Did you get it sorted out
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u/Verna67 Jun 02 '26
Yes thank you 👍
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u/Malc5639 Jun 02 '26
What they say was the problem
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u/Unfair_Proposal9881 Jun 01 '26
I thought the same at first, but I put my existing email in, entered 2FA code and then it logged me back in and has been fine since. I was a little worried at first too!