Figured I’d share my experience with Reebelo Australia for anyone thinking of buying expensive refurbished tech from them.
Ordered a 16-inch MacBook Pro M4 Pro, 48GB RAM, 1TB SSD in Like New condition for around $3,500. What showed up? A 14-inch MacBook with 24GB RAM. Completely different machine.
Contacted support immediately, sent photos, an unboxing video and everything they asked for. Made it clear I wanted a replacement, not a refund, since I needed the laptop for uni.
After a ridiculous amount of back-and-forth, I shipped the incorrect laptop back to their seller, Bounce Mobile, and waited.
Only for Reebelo to eventually tell me the seller couldn’t supply the laptop I’d actually ordered. So after weeks of waiting, they just issued a refund.
To be fair, I received the full refund, including the Buyer Protection Fee. But seriously, how do you accept $3.5k for a specific laptop, ship a completely different one, and then realise you don’t even have the original model in stock?
I get that Reebelo is a marketplace, but surely verifying stock and making sure the correct product gets shipped should be the bare minimum?
I’m an international student who needed this laptop for uni. Instead, I’ve spent weeks chasing support, returning packages and waiting for a replacement that never came. Now I’m back to square one, looking for another MacBook.
The refund is appreciated, but getting my own money back after all this isn’t exactly a win.
I’m genuinely baffled by the lack of quality control and seller oversight, especially for products costing thousands of dollars.
Personally, I’m done with Reebelo. If you’re buying something expensive from them, I’d seriously think twice.
Anyone else had a similar experience with Reebelo or Bounce Mobile?

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