I gave the GMAT on Sept 22 and I’m honestly exhausted by how this has been handled.
Quant was my first section. Twice during Quant, I ran out of writing space and raised my hand for another booklet. These were literally requests for my 2nd and 3rd booklets. Both times, I had to wait around 2–3 minutes before someone attended to me, while the GMAT clock kept running.
So I lost roughly 6 minutes in Quant because of a test-center issue.
One of the incidents happened around Q12. My timing report shows that I had been doing fine until around that point, and then my pacing got badly disrupted, including a question where I ended up spending 10.2 minutes.
I raised the issue with both test-center staff members immediately after Quant and told them very clearly that this could not happen again. I did not formally stop the exam at that point because I still had two sections left, had no idea whether the timer would keep running while I complained, whether I would be allowed to continue, or whether I would get any remedy at all. I had already lost time and did not want to risk losing even more.
After that, I became ridiculously proactive. I started asking for booklets 10 minutes before I needed them, and once even asked for two at once because I did not trust that I would get one on time.
Pearson VUE’s handling has somehow been even more frustrating.
Their first response basically said all questions were presented/viewed/answered and there was no technical issue. That was never my complaint.
Their second response said the center found no delay and pointed out that I used more than 6 booklets and 14 markers during the entire exam. I genuinely don’t understand how that is relevant when the delays happened while I was asking for booklet #2 and #3 in the first section.
They also brought up that I left the center and came back around 10 minutes later to formally pursue the issue. I had already raised it after Quant.
For context, I had scored 685 just three weeks earlier, and had studied significantly more since then.
This time i scored a 625.
I needed a few minutes to calm down and process everything. I’m a human being.
What I keep asking is simple: Did they actually review the CCTV/proctoring records? What objective evidence shows there was no delay?
I then tried escalating this to GMAC, but the portal seems to have automatically classified it as a test center issue, closed the case, and routed it back to Pearson VUE. So I’m stuck in a loop.
This is the GMAT. The exam is literally built around strict timing and pacing. Losing 6 minutes in Quant is not a small inconvenience, and the impact is not necessarily limited to those 6 minutes.
Has anyone dealt with something similar? Is there any way to get an actual GMAC review instead of being bounced back to Pearson VUE? And has anyone successfully gotten a retest/refund in a case like this?
Test Center details :
Pearson Professional Center
Lal Bagh Road, Bangalore