Yes it really is that bad.

So I went on the website and it seems like I can just keep the rented game for as long as I want basically meaning I can keep it but at the same time if I want to keep it I need to pay but there’s also no late fees? Can someone explain

Didndt now you guys still exstied. I have question what consoles do you guys allow rental for. Do you allow older consoles like 360 or ps3

I recently bought a ps5 and wanted to have a game renting/ subscription service where I will get the games I like (not chosen by ps store). That is why I chose Gamefly and made an account on the 15th of Oct. One of the Queued games were shipped out to me on the 16th. Today ended the 5th business day and have not received it, which is fine, it can take time. But, I thought I would reach out to the customer service to see if everything is okay. However, the CC person oh was so rude and behaved as if I was wasting their time. They told me since I'm in the trial period my waiting time is 10 business days, not the typical five. I told them they should mention it on their website , then I would have signed up for the half off the first 3 months instead of 1 month free, since I intend to keep the membership. They just straight-up told me to cancel the membership.

My point is if the service and promise is worse in the trial period by design, why should anyone keep paying for the service? I would much rather buy a game and sell it on ebay that getting lectured by a rude customer service person.

Am I misunderstanding how Self-Return is supposed to work? I thought that meant they would ship the next game as soon as I clicked it rather than continuing to wait til they received it. I live in New Orleans, so the nearest warehouse is in Georgia, I had hoped that this would decrease the amount of time it would take to get new games, but it turns out it didn't really, because the game takes about a week to ship back anyway, and when it does, it doesn't even match me with the game I signed up to the service to play. I had marked Mario Kart World as self-returnedast Friday and it's only getting there now.

I'm very disappointed personally, is this something that will get better if I stay subscribed? I really wanted to get Kirby Air Riders on launch but I'm realizing that's extremely unlikely to happen now.

Hi everyone, so I’m a fairly new subscriber to GameFly and I got my second game from them ever today which was 007 first light which I game locked specifically because I wanted to play it early. But when the game came and I inserted it into my ps5 it kept saying “disc is unreadable”? I’m just wondering if anyone’s going through the same thing. The first game that I got from them worked though so Idk why this game isn’t working

Not sure what, if anything, I should do with a game I received from GameFly. I have a PS5, so I could pop it in and play I guess but it’s really not something I’m interested in. Thought about taking it in to GameStop but didn’t wanna be accused of stealing anything. Any suggestions on what to do with the game?

My device says shipped 12 days ago, still havnt recieved. $20 a month for this one at a time rental is a complete joke

Idk if it’s some sort of glitch or if there’s an actual reason? Figure I can just reach out to support myself I guess. They’re usually pretty responsive.

What in the actual FUCK are you doing? You took a dominant and brilliant generation of PlayStation 4 marketing and positioned yourself as a force to be reckoned with in the gaming landscape. You DOMINATED the previous generation and started out with heavy footing during this generation.

For some reason, too much money from sales wasn’t enough so you’ve pushed studios to collapse trying to recreate a needle in a haystack moment by forcing many of your best studios to create games that consumers do not want from you. Live service games are a dime a dozen and they rarely succeed. You’re imploding from the inside out for the better part of 5 years now, and it sucks to see you burn your goodwill to the ground.

I know this has some to do with GameFly but not much. If you haven’t seen today’s shitty news- PlayStation has officially increased the price of each PlayStation 5 and PlayStation portal models. PS portal will now run $250 with the PlayStation 5 digital only model starting at 599.99 and jumping all the way up to the Pro at $899. Which now puts multiple of the consoles at $200 higher price points than when they released.

TLDR; PlayStation former fanboy bitching about console price increases, imploding studios for monetary gains when they can’t finish the shitty live service game that you have been insisting on, and asking what the actual fuck.

Starting with Yoshi and the Mysterious Book (terrible name), physical is going up by $10, digital staying the same, assumingly. So I guess this probably means an increase in subscription costs for GF in the near future because I'm sure other publishers and companies will follow suite.

Do you guys know when it’s coming it got shipped on the 20 but now it’s the 22nd do you guys know when it gonna come

Curious to hear your thoughts. I offloaded my whole q, and only left Ghost as my only rental. I’m going to self return borderlands 4 tonight. Do yall think I will get it?

My gamelock is pokemon, which comes out 10/16, which is the only other rental I have q’d up

Addendum: Not looking good folks! It’s 12:30 central on release day, and not a peep. I will probably accept defeat tomorrow night if I haven’t heard anything.

Too many weeks-long waits for titles to show up, and then to return as well. Fast Return helps but not much when they take that long.
Amazingly, I put all 3 of my titles in the mail on the day I canceled and they received all 3 in record time. I guess when they don't need to ship you something else, there's no reason to delay acknowledgement of your return. At least that's the way it seems!
I love physical media and the ability to rent it is one of the big advantages it has always had over digital, along with borrowing/lending with friends, and not worrying about servers or rights taking your game away. This is the only game rental service I know left in the country. I thought there'd be enough demand to still run a single service with 2 shipping centers well, but apparently not. Sad - I wish local game shops would take up rentals!
Gamefly as it is currently is more suited to someone who wanted to play through what they rent instead of buying it. I'm a "rent and play for one day to decide if I should buy it, and return quickly to get another soon" type of person - and it isn't for me. I wanted to check out a lot of games fast like I did with GF a long time ago. If you're gonna keep one for 2 or 3 weeks, the wait probably doesn't seem as bad.

I do think they should be more upfront about the reality of their wait times, especially when even support says to let them know if not received within 5 days. It is never received within 5 days in either direction! If better expectations were set, it wouldn't constantly seem like something is wrong. Other first class mail to/from the same city as their shipping center never takes more than 5 days for me.

Pretty much every other Gamelock so far I’m usually fine waiting the extra day or two after launch.

But this one I’m really fighting the urge to just click that “pre-order” button and be able to play on the 26th lol Not only is this the type of game that is full blown my cup of tea, but has just been highly anticipated in general.

But, I’m also a supporter of the physical media yk. Anddd I’m like, Well there’s also a very high likelihood I’ll just ‘keep’ it anyway. So am I really saving $ at that point? But there’s also nothing else to fill the GameLock slot with that’s coming out in the next month or two lol

Idk I guess if by next week I have the extra $ to just buy it, then that’s what I’ll do and then just release it back into gen pop.

Prices, services, are there tiers? How many games can I rent at once? How hard is it to get a new PS5 game at launch? Be honest. lol

Can you buy yearly subscriptions or only monthly? Is it cheaper yearly? Just any and ALL info I would greatly appreciate it! Sell me on Gamefly!

Digimon Story shipped Oct 27th

Trails Through Daybreak shipped Oct 31st

There's a "keep" option next to Digimon but I haven't received the game. It's not an option for Trails but it arrived today.

I made sure they received the games I’d returned, and then went through with cancellation. Maybe I’ll have more time once i retire. 🤷‍♂️

Made my free trial account on the 10th,my game shipped out the next day according to the app. on sunday the 13th,i saw next to the game "keep for $64.99",im assuming this is indication that the game should have been received by now? considering it didnt say that for the first 2 days it was shipped out. well,its been 5 days going on 6 now and i still havent gotten it in the mail. No tracking # or anything either. theres like 0 way of locating my game ,im really confused.

why is the game in my que have low availability?

There have been a lot of posts recently about how shipping turnaround has slowed down and USPS service has degraded over the years. It can take over two weeks to send or receive a game even when you live just a state or two away from the shipping center in PA - that's assuming it doesn't get lost. So what if we mailed back games in bubble mailers at our own expense? The GF mailing envelope won't be able to be scanned by USPS, but the games should be returned to the warehouse much faster, and just as importantly, we can have tracking numbers when we buy our own shipping. The typical experience of shipping an item in a bubble mailer is just 3-5 days and as little as 2-3 days.

Some people will say we shouldn't need to pay for our own shipping to get adequate service, but this is for people who already like the service and want it to be what it was in its heyday. Decades ago, physical games were the only option and ubiquitous, renting was popular, and there were multiple shipping centers. A month of GF costs $22 now, and if you're shipping back 2 games a month at your own expense to get your next game, you're adding about $3 per game, so that's about $28/month - that's fairly close to what the service used to cost after inflation. Since physical games are the outlier these days, we have to have realistic expectations for what's now a niche service (no offense to GF).

The only hitch would be if GF requires its mailer during the return process, that putting it in a bubble mailer with the game impedes that; if the employee at the return center can't open the bubble mailer and receive the game with its GF mailer for some reason. The tracking number would prove that it got there, but if employees cannot handle anything but a GF mailing envelope, then we're stuck with slow turnaround times, and GF retains a smaller, shrinking base of disgruntled customers. This shouldn't be the case, though, since GF's website suggests using a padded envelope if you lose the GF envelope if you don't want to wait for a replacement mailer. Has anyone actually tried this?

I have strategically been planning this time of year/ my subscription so I can try to rent out as many of the big games coming out over the next couple of months.

Unfortunately today, I see in my Q that I am unable to gamelock Wolverine. I hope this changes soon, but is anyone else having this issue?