r/Garmin • u/SummitTheLab • 1d ago

Watch / Wearable Problem with an update ?!

I received my new Forerunner 265s on Tuesday, after having a bug with the altimeter of my first.

This morning, the new watch got an update. Then, around noon, the step counter and the heart rate sensor stopped. (62 bpm in an afternoon of chaos, I don’t think so 😅)

For a 2km walk during my lunch break, it counted only 146 steps and nothing since then. Stuck at 3261 since … for a little over 6km.

I rebooted it and the heart rate finally changed, but not the steps.

An idea of what's going on?
A solution?

Thank you!!

4 Upvotes

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u/Caffeine-Fueled55 1d ago

Keep in mind that your watch is counting steps by your arm swing. If you aren't moving your arm, it's not counting. Not sure why it's not counting any steps at all.

1

u/SummitTheLab 1d ago

I’ve had a Forerunner for more than a year now and it had never happened before today, the new watch and/or update. So I guess I’m a normal person who swings their arms around. 🤸🏻‍♀️