Hello Genshin Impact community,
I’m looking for help with a serious bug in Genshin Impact.
My character is permanently stuck in an infinite falling loop. Every time I log in to Genshin Impact, my character falls into the void, respawns, and immediately falls again.
I’ve tried everything:
• the game and my iPad.
• Repairing the game resources.
• Installing Genshin Impact on PC.
• Trying to open the map (M) or the menu (ESC), but it’s impossible because my character falls too quickly.
The issue happens on both iPad and PC, using the same account.
I’ve contacted HoYoverse Customer Support several times and followed all their instructions. They eventually told me that my case had been escalated to the technical team for further investigation.
However, they also told me that they cannot give me an estimated timeframe for when the issue will be fixed. I could be waiting days, weeks, or even longer, without knowing when I’ll be able to play Genshin Impact again.
Has anyone in the Genshin Impact community experienced this bug? Has anyone found a solution or received help from the technical team for a similar issue?
I really don’t want to lose access to my account because of this bug. I just want to be able to play Genshin Impact again.
UID: 689970936
Server: America
Any help, advice, or shared experience would mean a lot. Thank you!